GOVERNMENT OF THE RUSSIAN FEDERATION

RESOLUTION

ABOUT CHANGES

IN THE RULES FOR CHARGING PAYMENTS FOR DAMAGES,

CAUSED TO PUBLIC ROADS

OF FEDERAL SIGNIFICANCE BY VEHICLES THAT HAVE

ALLOWED MAXIMUM WEIGHT ABOVE 12 TONS

Approve the attached changes that are being made to the Rules for charging tolls on account of compensation for damage caused to public roads of federal significance by vehicles with a maximum permissible mass of more than 12 tons, approved by Decree of the Government of the Russian Federation of June 14, 2013 N 504 "On the collection of fees on account of compensation for damage caused to public roads of federal significance by vehicles with a permitted maximum mass of more than 12 tons" (Sobraniye Zakonodatelstva Rossiyskoy Federatsii, 2013, No. 25, Art. 3165; 2015, No. 46, Art. 6380).

Prime Minister

Russian Federation

D. MEDVEDEV

Approved

Government Decree

Russian Federation

CHANGES,

WHICH ARE INCLUDED IN THE RULES OF CHARGING FEES ON THE INVOICE

COMPENSATION FOR DAMAGE CAUSED TO GENERAL ROADS

USE OF FEDERAL IMPORTANCE VEHICLES,

HAVE A MAXIMUM WEIGHT OVER 12 TONS

1. In paragraph five of clause 2, the words "the requirements for which are established by the Ministry of Transport of the Russian Federation" shall be deleted.

2. In the second paragraph of clause 5, the word "owner" in the appropriate case shall be replaced by the words "owner (owner)" in the appropriate case.

3. In paragraph 6:

a) in subparagraph "a" the word "owner" shall be replaced by the words "owner (owner)";

b) in subparagraph "b" the word "owner" in the appropriate case shall be replaced by the words "owner (owner)" in the appropriate case, the words "route chart;" shall be replaced by the words "of the route card. In cases where the on-board unit assigned to the vehicle is not returned in accordance with the established procedure and (or) there is an arrears in paying the fee in relation to the vehicle, the operator does not issue the on-board unit to the owner (owner) of this vehicle and does not assign to such a vehicle, a third-party on-board device until the on-board device is returned in the prescribed manner and (or) the debt on payment of the fee is paid off;";

c) in subparagraph "c":

the first paragraph shall be amended as follows:

"c) maintains a personalized record of the owner (owner) of the vehicle containing the following information updated at least once a day for each vehicle of the owner (owner):";

add the following paragraphs:

"the amount of the fee in respect of which a deferment has been granted (hereinafter referred to as the deferred payment) (when the owner (owner) of the vehicle is granted a deferral for paying the fee in accordance with paragraphs 9(1) and 9(2) of these Rules);

the deadline for making a deferred payment (when the owner (owner) of the vehicle is granted a delay in paying the fee in accordance with paragraphs 9(1) and 9(2) of these Rules);

the amount of the payment arrears (when the owner (owner) of the vehicle is granted a delay in paying the fee in accordance with paragraphs 9(1) and 9(2) of these Rules and is not paid);";

d) subparagraph "d" shall be stated in the following wording:

"d) inform the owner (owner) of the vehicle to which the on-board unit or third-party on-board unit is assigned:

on the sufficiency of the remainder operator Money paid by the owner (owner) of the vehicle as a fee for less than 100 kilometers of the vehicle on public roads of federal significance (this information is not provided in relation to the owners (owners) of vehicles who have been granted a deferral of payment in accordance with paragraphs 9(1) and 9(2) of these Rules);

5 calendar days before the date of transfer by the operator to the federal budget of a deferred payment on the need to make a deferred payment (if the owners (owners) of the vehicle are granted a delay in accordance with paragraphs 9(1) and 9(2) of these Rules);

on the suspension of the granting of a deferral for payment of fees;

on the reasons for the refusal to grant a deferral of payment;";

e) in subparagraph "e" the word "owner" in the appropriate case shall be replaced by the words "owner (owner)" in the appropriate case.

4. In clause 7 the word "owner" shall be replaced by the words "owner (owner)".

5. In paragraph 8:

a) the word "owner" shall be replaced by the words "owner (owner)";

b) add the following paragraphs:

"If a malfunction of the on-board device or a third-party on-board device occurred while the vehicle was moving on public roads of federal significance, the owner (owner) of the vehicle, after stopping the vehicle in the parking lot, brings to the operator in the manner prescribed by subparagraph "e" of paragraph 4 of these Rules, information on the planned route, time and date of movement of the vehicle on public roads of federal importance, including information on the route traveled with a faulty on-board device or a third-party on-board device, and also ensures payment to the operator and receipt of a route map in order provided for in paragraph 10 of these Rules.

In the cases provided for by this paragraph, the route card issued by the operator to the owner (owner) of the vehicle is not subject to return.

6. In paragraph 9, the word "owner" shall be replaced by the words "owner (owner)".

7. Add paragraphs 9(1) and 9(2) as follows:

"9(1). In the cases provided for in paragraphs 7-9 of these Rules, the payment of the fee may be deferred on the basis of an application from the owner (owner) of the vehicle, if the following conditions are simultaneously present:

a) the vehicle of the specified owner (owner) has been registered in the register for more than 2 months as of the date of filing the application;

b) place state registration a legal entity, the address of the place of residence or place of stay of an individual who is the owner (possessor) of the vehicle, and the place of registration of the vehicle is the Russian Federation;

c) the vehicle is assigned an on-board unit or a third-party on-board unit;

d) the owner (possessor) of the vehicle has no unpaid administrative fines for non-compliance with the requirements of the legislation of the Russian Federation on payment of fees, if the complaint or protest against the decision to impose an administrative penalty was not satisfied;

e) the owner (possessor) of the vehicle has not incurred any payment arrears within 6 consecutive calendar months prior to the date of filing an application for a deferment.

9(2). A notice on granting a delay to the owner (owner) of a vehicle to pay a fee or on a refusal to provide it due to non-compliance with the conditions provided for in paragraph 9(1) of these Rules, indicating the existing inconsistencies, is posted by the operator within 7 days from the date of receipt of such an application in as part of the information contained in the personalized record of the owner (possessor) of the vehicle.

A deferment in paying the fee is granted to the owner (owner) of the vehicle from the 1st day of the calendar month following the calendar month in which the notice was posted on granting the owner (owner) of the vehicle a deferment in paying the fee.

A deferment in paying the fee is granted to the owner (owner) of the vehicle in relation to the movement of the vehicle, carried out from the 1st day of the calendar month following the calendar month in which the notice was posted on granting the owner (owner) of the vehicle a deferment in paying the fee.

If the owner (possessor) of the vehicle has been granted a deferment in paying the fee, such a deferment in respect of another vehicle shall be granted to him from the day following the day the owner (owner) of such vehicle submits an application to the operator for granting a deferment in paying the fee in relation to this other vehicle. vehicle (subject to registration of the vehicle in the Russian Federation and assignment to it in accordance with these Rules of an on-board unit or a third-party on-board unit). At the same time, a deferment in paying the fee is granted in relation to the movement of this vehicle, carried out from the next day after the day the owner (owner) of such a vehicle submits an application to the operator for granting a deferment in paying the fee in relation to this other vehicle.

Deferred payment is formed from the first to last day of each calendar month or until the day on which the owner (owner) of the vehicle submits to the operator an application for refusal to receive a deferment to pay the fee, or until the day on which the owner (owner) of the vehicle has a debt to pay the fee.

The owner (owner) of the vehicle, which has been granted a deferred payment of the fee, until the last day of the calendar month following the calendar month in which the deferred payment is formed, ensures that the operator receives funds in the amount necessary to pay the deferred payment in full.

The owner (owner) of the vehicle may make a deferred payment to the operator in a single payment or in installments.

In the event that the owner (owner) of the vehicle makes a deferred payment to the operator in installments, the deferred payment is written off from the date of its occurrence in chronological order.

The operator unilaterally suspends granting the owner (possessor) of the vehicle of a delay in paying the fee if he has, as of the 1st day of the calendar month following the calendar month in which the term for making the deferred payment expires, arrears in paying the fee and places the corresponding notification on the same day in the personalized record of the owner (owner) of the vehicle.

Such debt is combined by the operator into a single amount of payment debt with a deferred payment formed in the calendar month in which the deadline for making a deferred payment expired.

If the operator has unilaterally suspended the provision of a deferral for paying the fee, further payment by the owner (possessor) of the vehicle is possible only after paying off the debt on paying the fee.

If during the calendar month following the calendar month in which the deadline for making a deferred payment expires, the owner (owner) of the vehicle has not repaid the debt to pay the fee, the operator collects such debt from the owner (owner) of the vehicle in a judicial proceeding .".

8. In paragraph 10:

a) the word "owner" in the corresponding case shall be replaced by the words "owner (owner)" in the corresponding case;

b) add a paragraph with the following content:

"The route card is not issued in respect of vehicles to which, in accordance with paragraph 6 of these Rules, the operator has assigned an on-board device or a third-party on-board device, except for the cases provided for in paragraph 8 of these Rules.".

9. Paragraph 11 shall be stated in the following wording:

"11. The operator daily transfers in a single payment to the income of the federal budget funds in the amount calculated by adding up all payments made by the owners (owners) of vehicles for the routes traveled by vehicles on public roads of federal significance over the past day in order to make a payment (as of 1 hour 00 minutes Moscow time of the day following the reporting one), as well as arrears in paying the fee.

On the 1st day of the calendar month following the calendar month in which deferred payments were to be made, the operator transfers to the federal budget the funds paid by the owners (owners) of vehicles in accordance with clause 9(2) of these Rules as deferred payments as of 23:59 Moscow time.".

10. In paragraph 12:

a) in subparagraph "d" the word "owner" shall be replaced by the words "owner (owner)";

b) add subparagraph "e" of the following content:

"e) the movement of a vehicle, the owner of which has been granted a deferred payment of the fee, without paying the deferred payment in full until the last day of the calendar month following the calendar month in which such a payment is formed.".

On approval of the Rules for the provision of services of local, intrazonal, intercity and international telephone communications

(as amended June 30, December 29, 2005, February 5, July 24, 2007, February 16, 2008, March 10, 2009)

In pursuance of the Federal Law "On Communications" and the Law of the Russian Federation "On Protection of Consumer Rights", the Government of the Russian Federation decides:

1. Approve the attached provision of local, intrazonal, intercity and international telephone services.

N 408, paragraph 2 of this resolution has been amended

2. Establish that the Rules approved by this resolution shall come into force on January 1, 2006.

By Decree of the Government of the Russian Federation of June 30, 2005 N 408, paragraph 3 of this Decree was amended

Decree of the Government of the Russian Federation of September 26, 1997 N 1235 "On approval of the Rules for the provision of telephone services" (Sobraniye Zakonodatelstva Rossiyskoy Federatsii, 1997, N 40, Art. 4599);

paragraph 2 of the amendments and additions that are made to the acts of the Government of the Russian Federation on the provision of telephone, telegraph and wire broadcasting (radio) services, approved by Decree of the Government of the Russian Federation of January 14, 2002 N 12 (Collected Legislation of the Russian Federation, 2002, N 3, article 223).

Chairman of the Government of the Russian FederationM. Fradkov

Moscow

N 310

rules
provision of services of local, intrazonal, long-distance and international telephone communication

I. General provisions

1. These Rules govern the relationship between a subscriber and (or) user of telephone services and a telecom operator in the provision of local, intrazonal, long-distance and international telephone services in a public communications network (hereinafter referred to as telephone services).

N 477

N 828 paragraph 2 of these Rules amended

2. The concepts used in these Rules mean the following:

"subscriber"- a user of telephone services with whom an agreement has been concluded for the provision of telephone services when a subscriber number is allocated for these purposes;

"subscriber line" - a communication line connecting the user (terminal) equipment with the terminal element of the communication network;

"subscriber number" - number that uniquely determines (identifies) the terminal element of the communication network;

"intrazone telephone connection" - telephone connection between user (terminal) equipment connected to the local telephone network and located within the territory of the same subject of the Russian Federation, or telephone connection between user (terminal) equipment connected to the local telephone network and user (terminal ) equipment connected to a mobile network, when the corresponding subscriber of this mobile network is allocated a subscriber number included in the resource of a geographically undefined numbering zone assigned to the same subject of the Russian Federation;

"call"- actions performed by a subscriber or user of telephone services in order to establish a connection of his user (terminal) equipment with the user (terminal) equipment of another subscriber or user of telephone services, and a set of operations generated by these actions in the telecommunication network;

"additional subscriber number" - a number that uniquely defines (identifies) the hardware and software of the communication node of the local telephone network, allowing forwarding of incoming calls;

"telephone connection billing unit" - the duration of a telephone connection, for the provision of which a subscriber or user of telephone services is charged a fee equal to the tariff established for this type of connection;

"service area of a communication center of a local telephone network" - the territory within which the user (terminal) equipment is connected or can be connected by subscriber lines to the means of communication of the same communication center of the local telephone network;

"service area of the local telephone network of the telecom operator" - a set of service areas of all communication nodes of the local telephone network of the same telecom operator;

"telephone service payment card" - a means that allows the subscriber and (or) user of telephone services to initiate a call by identifying the subscriber and (or) user of telephone services to the telecom operator as a payer in the communication network of the telecom operator;

"telephone network operator selection code" - a number or a combination of numbers dialed by a subscriber and (or) a user of telephone services to select a network operator for long-distance and international telephone communications;

"local telephone connection" - telephone connection between user (terminal) equipment connected to the local telephone network and located within the territory of the same municipal district, urban settlement, rural settlement, city of federal significance;

"long distance telephone connection" - telephone connection between user (terminal) equipment connected to the local telephone network and located within the territory of various constituent entities of the Russian Federation, or telephone connection between user (terminal) equipment connected to the local telephone network within the territory of one constituent entity of the Russian Federation, and user (terminal) equipment connected to a mobile network, when the corresponding subscriber of this mobile network is assigned a subscriber number included in the resource of a geographically undefined numbering zone assigned to another subject of the Russian Federation;

"international telephone connection" - a telephone connection between user (terminal) equipment, when one user (terminal) equipment is connected to the local telephone network and located within the territory of the Russian Federation, and the other user (terminal) equipment is located outside the territory of the Russian Federation, or a telephone connection between the user (terminal) equipment connected to the local telephone network within the territory of the Russian Federation, and user (terminal) equipment connected to the mobile network, when the corresponding subscriber of this mobile network is allocated a subscriber number that is not included in the numbering resource assigned to the Russian Federation;

"telephone service user" - a person ordering and (or) using telephone services;

"providing access to the local telephone network" - a set of actions of a telecom operator of a local telephone network to form a subscriber line and connect with its help the user (terminal) equipment to the communication center of the local telephone network in order to ensure the provision of telephone services to the subscriber;

"providing access to telephone services" - provision by one telecom operator of the possibility for its subscriber and (or) user of telephone services to receive telephone services provided by another telecom operator;

"co-subscribers"- citizens living in a communal apartment who authorized one of the residents of this apartment to conclude an agreement on the provision of telephone services, providing for the collective use of user (terminal) equipment;

"tariff plan"- a set of price conditions on which the telecom operator offers to use one or more telephone services;

"telephone connection" - established as a result of the call, the interaction between the means of communication, allowing the subscriber and (or) the user of telephone services to transmit and (or) receive voice and (or) non-voice information;

"technical ability to provide access to the local telephone network" - the simultaneous presence of an unused mounted capacity of the communication center, in the coverage area of which the user (terminal) equipment is requested to connect to the local telephone network, and idle communication lines that allow the formation of a subscriber communication line between the communication node and this user (terminal) equipment;

"technical possibility of providing telephone services using an additional subscriber number" - the presence of unused communication facilities that allow the telecom operator of the local telephone network to forward incoming calls;

"communication node of the telephone network" - means of communication that perform the functions of switching systems.

3. The relationship of the telecom operator with the subscriber and (or) the user of telephone services (hereinafter referred to as the user), arising from the provision of telephone services on the territory of the Russian Federation, is carried out in Russian.

Decree of the Government of the Russian Federation of February 16, 2008 N 93

Decree of the Government of the Russian Federation of December 29, 2005 N 828 amended paragraph 4 of these Rules

4. The telecom operator is obliged to ensure the observance of the secrecy of telephone conversations transmitted over communication networks.

Restriction of the right to secrecy of telephone conversations transmitted over communication networks is allowed only in cases provided for by federal laws.

Information about telephone conversations transmitted over communication networks may be provided only to subscribers or their authorized representatives, unless otherwise provided by federal laws.

Information about a citizen subscriber that has become known to the telecom operator by virtue of the execution of a contract for the provision of telephone services (hereinafter referred to as the contract) may be used by the telecom operator to provide reference and other information services or transferred to third parties only with the written consent of this subscriber, except for cases prescribed by federal laws.

The consent of a citizen subscriber to the processing of his personal data in order to carry out settlements by the telecom operator for the rendered communication services, as well as to consider claims is not required.

5. In emergency situations of a natural and man-made nature, the telecom operator, in the manner prescribed by legislative and other regulatory legal acts of the Russian Federation, is obliged to provide the subscriber and (or) user with the right to telephone services on a priority basis, and also has the right to temporarily stop or restrict the provision of telephone services.

6. For certain categories of officials of state authorities, diplomatic and consular representatives of foreign states, representatives of international organizations, as well as certain categories of citizens, advantages may be established in the order and order of using telephone services.

Categories of officials and citizens who are entitled to benefits in the provision of telephone services are determined international treaties Russian Federation, legislative acts of the Russian Federation and legislative acts of the subjects of the Russian Federation.

7. Only such user (terminal) equipment (telephone, facsimile, answering machine or other equipment) (hereinafter referred to as equipment) for which there is a document confirming the compliance of these communication facilities with the established requirements can be connected to the subscriber line.

The obligation to provide equipment to be connected to the subscriber line rests with the subscriber, unless otherwise provided by the contract.

8. The telecom operator provides the subscriber and (or) the user with the opportunity to use telephone services 24 hours a day, unless otherwise provided by the legislation of the Russian Federation.

9. Telephone communication services are divided into local, intrazonal, long-distance and international communication services.

10. The telecom operator has the right to provide to the subscriber and (or) the user those telephone services for the provision of which this telecom operator has been issued a license. At the same time, the telecom operator is obliged to provide telephone services in accordance with the licensing conditions provided for in the license issued to the telecom operator.

The provision of telephone services may be accompanied by the provision by the telecom operator of other services that are technologically inextricably linked with telephone services and aimed at increasing their consumer value, subject to the requirements provided for in these Rules.

11. The ability to call emergency operational services is provided by the telecom operator providing local telephone services to each subscriber and (or) user free of charge and around the clock by dialing a number (numbers) that is uniform throughout the Russian Federation for the corresponding service (services). Emergency services include:

a) the fire department;

b) response service in emergency situations;

c) police service;

d) ambulance service;

e) emergency service of the gas network;

f) "Antiterror" service.

12. The telecom operator is obliged to create a system of information and reference services in order to provide the subscriber and (or) user with information related to the provision of telephone services.

13. The information and reference service system consists of information and reference services, as well as information and reference printed publications (telephone directories) on paper and (or) electronic media containing information about the telecom operator, subscribers and their subscriber numbers, as well as other information necessary for the use of telephone services.

14. Paid and free information and reference services are provided in the information and reference service system.

15 . The telecom operator providing local telephone services provides the following information and reference services free of charge and around the clock:

a) issuance of a certificate on the telephone number of the subscriber of the local telephone network (citizen and legal entity), on tariffs for local telephone services, on the state of the subscriber's personal account and on local time;

b) calling the repair bureau of the local telephone network;

c) receiving information about a technical malfunction that prevents the use of telephone services;

d) provision of information related to the provision of universal communication services.

16. The telecom operator providing intrazonal telephone communication services provides the following information and reference services free of charge and around the clock:

a) issuance of a certificate on the area code of the settlement, on tariffs for intrazonal telephone services, on the state of the subscriber's personal account, on the procedure for using automatic intrazonal telephone communications and on the service numbers of the telecom operator for ordering intrazonal telephone connection with the help of a telephonist;

17 . The telecom operator providing long-distance and international telephone services provides the following information and reference services free of charge and around the clock:

a) issuance of a certificate on the area code of a locality, on the international code of a country and a foreign locality, on tariffs for long-distance and international telephone services, on the state of the subscriber's personal account, on the time difference with the called locality located on the territory of the Russian Federation, or outside it, on the procedure for using automatic long-distance and international telephone communications and on the service numbers of the telecom operator for ordering long-distance and international telephone connections with the help of a telephonist;

b) receiving information about a technical malfunction that prevents the use of telephone services.

18. The list of free information and reference services established by these Rules cannot be reduced.

19. The telecom operator independently determines the list and time of provision of paid information and reference services.

Decree of the Government of the Russian Federation of December 29, 2005 N 828 amended paragraph 20 of these Rules

20. The telecom operator includes the following information about the subscribers of its communication network in the telephone directories:

a) last name, first name, patronymic and allocated subscriber number (with the written consent of the citizen subscriber);

b) name (company name), equipment installation address, numbers indicated by the subscriber from among the numbers allocated to this subscriber (for a subscriber - a legal entity).

When determining the method of distribution of information and reference publications, the telecom operator takes reasonable measures to ensure the availability of this information for subscribers and users.

The telecom operator updates the information placed in telephone directories at least once a year.

21. Several telecom operators can create a unified system of information and reference services, including unified information and reference publications.

22. The telecom operator is obliged to provide the subscriber and (or) user with the information necessary for the conclusion and execution of the contract. The specified information in Russian (if necessary, in other languages) in a visual and accessible form is brought to the attention of the subscriber and (or) user free of charge through the means mass media, information and reference services, as well as in places where telephone services are provided.

23 . Information provided by the telecom operator to the subscriber and (or) user upon conclusion of the contract includes:

Decree of the Government of the Russian Federation of December 29, 2005 N 828 subparagraph "a" of paragraph 23 of these Rules is set out in a new edition

a) the name (company name) of the telecom operator, the list of its branches, the location and mode of operation of the telecom operator and its branches;

b) the details of the license (licenses) issued to the communications operator to carry out activities in the field of rendering communications services (hereinafter referred to as the license) and the content of the license conditions;

c) a list of telephone services, the conditions and procedure for their provision;

By Decree of the Government of the Russian Federation of July 25, 2007 N 477, subparagraph “d” of paragraph 23 of these Rules was amended

d) a list of codes for selecting long-distance and international telephone networks;

e) a list and description of the advantages and limitations in the provision of telephone services;

f) name and details normative documents that determine the requirements for the quality of telephone services provided;

g) tariffs for telephone services;

h) the procedure, forms and systems of payment for telephone services;

i) the procedure and terms for considering an application for concluding an agreement;

j) the procedure for considering claims of the subscriber and (or) user;

k) a list of equipment that has a document confirming compliance with the established requirements;

l) telephone numbers of information and reference services and repair bureaus;

m) an indication of the places where the subscriber and (or) user can fully familiarize themselves with these Rules;

o) an indication of a specific person who will perform work (or will be responsible for their performance) related to the provision of telephone services, his last name, first name, patronymic and position, if this matters based on the nature of the service.

The telecom operator is obliged, at the request of the subscriber and (or) user, to provide him with additional information related to the provision of telephone services.

II. The procedure and conditions for concluding an agreement

24. Telephone services are provided on the basis of paid contracts.

25. The parties under the contract are a citizen or a legal entity or an individual entrepreneur, on the one hand, and a telecom operator, on the other hand.

Decree of the Government of the Russian Federation of July 25, 2007 N 477

Decree of the Government of the Russian Federation of December 29, 2005 N 828 amended paragraph 26 of these Rules

26 . To conclude an agreement, a telecom operator providing local telephone services with access to the local telephone network or using an additional subscriber number shall submit an application, the form of which is established by the telecom operator.

A citizen from the age of 14 until he reaches the age of 18 submits an application for the conclusion of an agreement with the written consent of legal representatives (parents, adoptive parents, trustees).

The application is filled in 2 copies and registered by the telecom operator. One copy remains with the telecom operator, the other is handed over to the applicant.

The procedure for registering applications for concluding an agreement is established by the telecom operator.

27. An agreement (agreements) may be concluded with citizens living in a communal apartment, providing for the provision of telephone services with collective and (or) individual use of equipment.

Decree of the Government of the Russian Federation of December 29, 2005 N 828 amended paragraph 28 of these Rules

28 . An application for the conclusion of an agreement providing for the provision of telephone services with the collective use of equipment is submitted to the telecom operator providing local telephone services with access to the local telephone network by a citizen, an authorized representative from each family living in this communal apartment and having intention to use telephone services.

The authority of a citizen to file an application is confirmed by a duly executed power of attorney.

29 . When submitting an application for concluding a contract, a citizen presents a document proving his identity.

The representative of the legal entity, when submitting the said application, presents a document confirming his authority (power of attorney or decision on the election of the sole executive body).

30 . When applying for a contract, a citizen submits the following documents to the telecom operator:

a) a copy of a document confirming the right to own or use the premises in which the equipment is installed;

b) written consent of legal representatives (in the case specified in these Rules);

c) a power of attorney (in the cases specified in and these Rules).

31 . When submitting an application for concluding an agreement, a representative of a legal entity submits the following documents to the telecom operator:

a) a copy of the certificate of state registration of the legal entity;

32 . When submitting an application for concluding an agreement, an individual entrepreneur submits the following documents to the telecom operator:

a) a copy of the certificate of state registration of a citizen as an individual entrepreneur;

b) a copy of the document confirming the right to own or use the premises in which the equipment is installed.

33. The documents specified in and these Rules are stored by the telecom operator.

34. An application for the conclusion of an agreement may be submitted to any telecom operator providing telephone services in the territory of the municipality where the premises in which the equipment is installed are located. The telecom operator is not entitled to refuse the applicant to accept and consider the said application.

Decree of the Government of the Russian Federation of July 25, 2007 N 477 paragraph 35 of these Rules is set out in a new edition

35. The telecom operator, within a period not exceeding 1 month from the date of registration by him of an application for concluding an agreement, in accordance with the application, checks the availability of the technical feasibility of providing access to the local telephone network or the technical feasibility of providing telephone services using an additional subscriber number (hereinafter - technical possibility). If there is an appropriate technical possibility, the telecom operator concludes an agreement with the applicant.

Decree of the Government of the Russian Federation of July 25, 2007 N 477

36. In the absence of appropriate technical feasibility, the application for the conclusion of the contract is taken into account in order to determine the sequence of conclusion of the contract.

The sequence of conclusion of the contract is determined based on the date of registration of the application for the conclusion of the contract and taking into account the benefits established by the legislation of the Russian Federation and international treaties. The procedure for maintaining a queue for concluding an agreement is determined by the telecom operator.

By Decree of the Government of the Russian Federation of July 25, 2007 N 477, paragraph 36 of these Rules was amended

37. The telecom operator, within a period not exceeding 2 months from the date of registration of an application for concluding an agreement, informs (in writing) the applicant about the expected date for concluding an agreement, and in the absence of appropriate technical feasibility, also about the serial number of his application in the queue.

38. An application for concluding an agreement may be re-executed if:

a) changes in the place of residence (location) of the applicant;

b) replacement of the applicant.

The application for the conclusion of the contract is reissued on the basis of written request the applicant, his heir (legal successor) or a person authorized by the applicant.

39. An application for the conclusion of an agreement filed by a citizen may be re-executed for another citizen who, on the day of applying for re-issuance of the application, has been registered at the applicant's place of residence for at least 6 months or is a participant in the common ownership of a dwelling, the address of which was indicated in the application and in in which the equipment will be installed.

The application may be re-executed in the name of a family member of the applicant, registered at the place of residence of the applicant or who became a participant in the common ownership of the residential premises later than the date of filing the application.

The application may be reissued in the name of a family member of the applicant who, on the date of application, was a minor, from the moment he or she reached the age of 18. At the same time, before reaching the age of 14, the right to reissue an application on behalf of a minor has his legal representatives.

In the cases specified in this paragraph, the serial number of the reissued application in the queue for concluding an agreement remains the same as that of the reissued (primary) application.

40. In case of renaming or reorganization of the applicant - a legal entity, the application for the conclusion of the contract shall be re-issued indicating in it the new name of the applicant - a legal entity or successor. In the event of a reorganization in the form of a spin-off or division, the question of in whose name the application should be re-registered from the successors shall be decided in accordance with the separation balance sheet.

41. When changing the place of residence (location) of the applicant within the service area of the same communication center of the local telephone network, the application for the conclusion of the contract may be re-executed indicating in it a new address for the installation of equipment. At the same time, the sequence number of the reissued application in the queue for concluding an agreement remains the same as that of the reissued (primary) application.

If the applicant’s place of residence (location) changes within the service area of the local telephone network of the telecom operator to whom the application was submitted, but outside the service area of the communication center, which included the equipment installation address specified in the application, the application is reissued indicating the new equipment installation address. In this case, the sequence of concluding an agreement with the applicant is established based on the date of registration of the re-executed (primary) application.

42. An application for concluding an agreement is deregistered if the applicant, without a good reason, within 30 days from the date of receipt of a written notice (with notification of delivery) of the readiness of the telecom operator to conclude an agreement with him, did not apply to the operator to conclude an agreement or with a statement granting a deferment from the conclusion of the contract.

43. An agreement concluded with a citizen is public. The contract is concluded for an indefinite period. At the request of the applicant, it can be concluded fixed-term contract.

By Decree of the Government of the Russian Federation of July 25, 2007 N 477, paragraph 44 of these Rules was amended

44. The telecom operator has the right to refuse to conclude an agreement in the absence of an appropriate technical capability.

In case of refusal or evasion of the telecom operator from concluding the contract, the applicant has the right to apply to the court with a demand for compulsion to conclude the contract and for damages. The burden of proving the lack of technical feasibility of providing access to the local telephone network lies with the telecom operator.

45. The lack of technical feasibility of providing access to the local telephone network to one applicant is not an obstacle to concluding an agreement with another applicant, including those who filed an application later, but indicated in it such a place of installation of equipment where it is technically possible to provide access to the local telephone network connections.

46 . The telecom operator, in the absence of applications for the conclusion of an agreement from other persons requesting the installation of equipment within the service area of the communication center of the local telephone network specified by the applicant, has the right to conclude an agreement with the applicant, providing for the provision of access to the local telephone network and the installation of equipment in a room in which already installed equipment.

47. An agreement with an applicant-citizen providing for the installation of equipment in non-residential premises may be concluded subject to the requirements specified in these Rules.

Decree of the Government of the Russian Federation of December 29, 2005 N 828 amended paragraph 48 of these Rules

48. The agreement is concluded in writing in 2 copies, 1 of which is handed over to the subscriber, or by performing conclusive actions.

An agreement concluded by performing conclusive actions is considered concluded from the moment the subscriber and (or) user makes a call, and if the user's actions aimed at concluding an agreement represent an advance payment, such an agreement is considered concluded from the moment this advance payment is made.

An agreement on the provision of local telephone services, with the exception of fixed-term agreements on the provision of one-time telephone services using payphones or on the provision of one-time telephone services using collective access facilities, is concluded in writing.

49. The telecom operator has the right to instruct a third party to conclude an agreement on behalf of and at the expense of the telecom operator, as well as to carry out settlements with the subscriber and (or) user on his behalf.

In accordance with an agreement concluded by a third party on behalf of and at the expense of the telecom operator, the rights and obligations arise directly from the telecom operator.

Decree of the Government of the Russian Federation of December 29, 2005 N 828 paragraph 50 of these Rules is set out in a new edition

50. The telecom operator providing intrazonal telephone communication services is not entitled to refuse the subscriber and (or) the user of the telecom operator providing local telephone communication services to conclude an agreement, except for the case when the communication networks of these telecom operators do not have connection.

A telecom operator providing long-distance and international telephone communication services is not entitled to refuse to conclude an agreement with a subscriber and (or) user of a telecom operator providing local telephone communication services.

51. In an agreement providing for the collective use of equipment, the subscriber is a citizen authorized to do so by a representative from each family living in a communal apartment and intending to use telephone services.

52. Co-subscribers have equal rights and obligations to use telephone services. Capable co-subscribers shall be jointly and severally liable with the subscriber for the obligations arising from the contract.

Decree of the Government of the Russian Federation of July 25, 2007 N 477

Decree of the Government of the Russian Federation of December 29, 2005 N 828 amended paragraph 53 of these Rules

53. An agreement concluded in writing shall specify:

a) the date and place of conclusion of the contract;

b) the name (company name) of the telecom operator;

c) details of the settlement account of the telecom operator;

d) details of the license issued to the communications operator;

e) information about the subscriber (last name, first name, patronymic, date and place of birth, place of residence and details of the main identity document - for a citizen, name (company name) of a legal entity, its location (place of state registration) - for a legal faces);

f) address of equipment installation;

g) type (type) of equipment;

h) collective or individual use equipment;

i) consent (refusal) of the subscriber to access the services of intrazonal, intercity and international telephone communications and to provide information about him to other telecom operators for the provision of such services (for contracts for the provision of local telephone services);

j) consent (refusal) of a citizen subscriber to use information about him in information and reference services;

k) the address and method of delivery of the bill for the rendered telephone services;

l) rights, duties and responsibilities of the parties;

m) the obligation of the telecom operator to comply with the deadlines and procedures for eliminating faults in the telecommunications network of the telecom operator that impede the use of telephone services;

o) the duration of the contract.

The requirements of subparagraphs "e" - "i" of this paragraph do not apply to an agreement concluded with the allocation of an additional subscriber number for the provision of telephone services.

If the subscriber agrees to access the services of intrazonal, long distance and international telephone communication, by the decision of the subscriber, the contract shall indicate the names of telecom operators providing these telephone services, and the codes for selecting the operator of the long distance and international telephone network, which is determined by the subscriber to receive long distance and international telephony (pre-selection), or the subscriber's decision to choose an operator of the long-distance and international telephone network for each call made to receive the corresponding services (selection on each call).

The contract with a subscriber - a legal entity provides for the obligation to provide the communication operator by the legal entity with a list of persons using its user (terminal) equipment, and establishes the deadline for providing the specified list, and also establishes that the specified list must be certified by an authorized representative of the legal entity, contain the names, names, patronymics, places of residence, details of the main identity document of these persons, and updated at least 1 time per quarter.

54. The following essential conditions must be indicated in the contract:

a) subscriber number (additional subscriber number);

b) telephone services provided;

Decree of the Government of the Russian Federation of July 25, 2007 N 477 amended subparagraph "c" of paragraph 54 of these Rules

c) equipment connection scheme (for an agreement on the provision of local telephone services without the use of collective access means or an additional subscriber number);

By Decree of the Government of the Russian Federation of July 25, 2007 N 477, subparagraph "d" of paragraph 54 of these Rules was amended

d) tariff plan for paying for telephone services;

e) the procedure, terms and form of settlements.

55. In an agreement providing for the collective use of equipment, the payment system for local telephone connections is established on the basis of a common decision of all co-subscribers. If the co-subscribers fail to reach agreement, a subscriber payment system is established.

56 . The telecom operator is not entitled, when concluding an agreement, to impose on the subscriber and (or) user the provision of other services for a fee.

57 . The telecom operator is not entitled to condition the provision of certain telephone services by the obligatory provision of other services.

58. An agreement with an applicant - a legal entity cannot be concluded on the terms of the application of the scheme of paired switching on of equipment.

III. The procedure and conditions for the execution of the contract

Rights and obligations of the parties in the performance of the contract

59. The telecom operator is obliged:

a) provide a subscriber and (or) user with telephone services in accordance with the legislative and other regulatory legal acts of the Russian Federation, these Rules, a license and an agreement;

b) eliminate within the established time limits the malfunctions that prevent the use of telephone services;

c) provide a citizen subscriber with the opportunity to choose a payment system for local telephone connections;

d) notify subscribers and (or) users through the mass media about changes in tariffs for telephone services at least 10 days before the introduction of new tariffs;

e) create conditions for unhindered access of subscribers and (or) users, including disabled people, to communication facilities designed to work with users, including places for the provision of telephone services and places for their payment;

f) appoint, in agreement with the subscriber and (or) user, a new deadline for the performance of telephone services, if the failure to comply with the deadlines was due to force majeure circumstances.

60. The subscriber is obliged:

a) pay a fee for the telephone services rendered to him and other services provided for in the contract in full and within the terms specified in it;

b) do not connect equipment to the subscriber line that does not have a document confirming compliance with established requirements;

c) notify the telecom operator, within a period not exceeding 60 days, of the termination of their right to own and (or) use the telephoned premises, as well as changes in the last name (first name, patronymic) and place of residence, name (company name) and location;

e) follow the rules for operating the equipment.

61. The user is obliged:

a) pay in full the payment to the telecom operator for the telephone services provided to him;

b) comply with the rules established by the telecom operator for the use of payphones and means of collective access.

62. The subscriber and (or) the user has the right:

a) demand the provision of advantages in the provision of telephone services provided for this subscriber and (or) user by international treaties, the legislation of the Russian Federation or the legislation of the constituent entities of the Russian Federation;

b) refuse at any time unilaterally from the execution of the contract, subject to payment of the expenses actually incurred by the telecom operator for the provision of telephone services to this subscriber and (or) user;

c) refuse to pay for telephone services provided to him without his consent;

d) appoint, in agreement with the telecom operator, a new deadline for the provision of telephone services, if the failure to comply with the deadlines was due to force majeure circumstances, which the subscriber and (or) user was informed about before the expiration of the appointed period for the provision of telephone services.

Features of the provision of local telephone services

63. The telecom operator, on its own initiative, has the right to replace the subscriber number allocated to the subscriber only if it is impossible to continue the provision of telephone services using the specified number. At the same time, the telecom operator is obliged to notify the subscriber in writing and inform him of his new subscriber number at least 60 days before the date of replacement, unless the need for replacement was caused by unforeseen or emergency circumstances.

In case of mass replacement of subscriber numbers, notification of subscribers is carried out through the mass media and using the means of communication of the telecom operator (autoinformer).

64. The replacement of the subscriber number can be made by the telecom operator at the initiative of the subscriber.

65. Switching a subscriber number to another subscriber line to a room located at a different address and owned or used by this subscriber can be made only upon a written application of the subscriber.

Decree of the Government of the Russian Federation of December 29, 2005 N 828 amended paragraph 66 of these Rules

66. In order to connect to the subscriber line communication facilities that ensure the simultaneous sharing by 2 telecom operators of 1 subscriber line for the provision of various communication services, the telecom operator of the local telephone network is obliged to change the scheme for switching on the equipment operating on a separate subscriber line upon receipt of an application from another telecom operator about such a change, agreed in writing with the subscriber. At the same time, the procedure and conditions for the implementation of such changes are governed by the agreement concluded between these telecom operators.

Features of the provision of services of intrazonal, long-distance and international telephone communication

N 219, paragraph 67 of these Rules has been amended

Decree of the Government of the Russian Federation of July 25, 2007 N 477

Decree of the Government of the Russian Federation of December 29, 2005 N 828 paragraph 67 of these Rules is set out in a new edition

67. A telecom operator that has received a license to provide long-distance and international telephone services, within a period not exceeding 1 month from the date of assignment by the Ministry of Telecom and Mass Communications of the Russian Federation of the selection codes for this telecom operator, is obliged to publish in the media a message about a single start date the provision by this telecom operator of the relevant communication services in all constituent entities of the Russian Federation and the codes assigned for the selection of this telecom operator. At the same time, the telecom operator ensures such publication in all constituent entities of the Russian Federation.

68. Telephone connections for intrazonal, long-distance or international telephone communications can be established automatically or with the help of a telephonist.

With the automatic method of establishing a telephone connection, the subscriber and (or) the user dials a certain sequence of numbers to unambiguously determine (identify) the called equipment.

When establishing a telephone connection with the help of a telephone operator, the subscriber and (or) the user provides the telephone operator with the information necessary to place an order for the provision of telephone services.

By Decree of the Government of the Russian Federation of March 10, 2009 N 219, paragraph 69 of these Rules was amended

69. The following telephone connections, established with the help of a telephone operator, are provided in priority order (in descending order):

b) government (state);

c) service;

d) privileged (password);

e) private (ordinary).

The procedure for providing the telephone connections specified in this clause is established by the Ministry of Telecom and Mass Communications of the Russian Federation.

70. Establishment of telephone connections with the help of a telephonist is provided through an immediate or custom service system.

71. The telephone operator starts establishing a telephone connection immediately after placing an order for an immediate service system.

72. The time during which a telephone connection must be provided through a custom service system cannot exceed 1 hour from the moment the order is placed, unless a later date is specified by the subscriber and (or) user.

The deadline for the execution of the order is communicated to the subscriber and (or) the user by the telephone operator when placing an order.

73. Informing the called person about the time of establishing a telephone connection with the help of a telephone operator is carried out according to the local time of the subject of the Russian Federation where the called person is located.

74. The telecom operator, when providing telephone services using a telephonist, has the right to impose restrictions on the duration of connections and the number of orders.

The subscriber and (or) user must be notified about the introduction of restrictions on telephone services by the telephone operator when placing an order or providing the subscriber and (or) user with a telephone connection.

75. The validity period of an order for establishing an intrazonal or long-distance telephone connection with the help of a telephonist ends at 24:00 local time on the day the order was placed, if, by agreement with the subscriber and (or) user, the order execution time was not postponed to the next day.

The validity of an order for establishing an international telephone connection with the help of a telephonist expires at 8:00 local time on the day following the day the order was placed, and for a personal (with an invitation specified by the subscriber and (or) user of a citizen) conversation and conference call - at 8:00 local time on the 2nd day following the day the order was placed.

The order can be canceled by the telephone operator at the request of the subscriber and (or) user.

76. The minimum duration of a telephone connection payable when establishing a telephone connection with the help of a telephonist may not exceed 3 minutes. At the same time, a telephone connection that lasted less than its stipulated minimum duration is paid as a connection of the minimum duration.

77. At a call point, an agreement on the provision of one-time services of intrazonal and/or long-distance and international telephone communications is drawn up by filling in by the telephone operator (according to the user and in his presence) an order form, the form of which is established by the Ministry of Finance of the Russian Federation. At the same time, the user is given a tear-off coupon of the order form filled in by the telephone operator, confirming the fact of the conclusion of the contract.

Features of the provision of telephone services using payphones

78. Using payphones, users can make outgoing and receive incoming telephone calls.

79. The telecom operator providing telephone services using payphones, in addition to the information provided for in subparagraphs "a", "b", "c", "g" and "m" of these Rules, is obliged to bring to the attention of users information about the actions that it is necessary to make in order to receive telephone services, including to gain access to telephone services of other telecom operators.

80. A telecom operator providing telephone services using payphones that accept tokens and payment cards for telephone services is obliged to inform users about the places where these tokens and payment cards for telephone services are sold.

Information must be placed by the telecom operator in a convenient and accessible form on a payphone, payphone booth or brought to the attention of the user in another way.

Features of the provision of telephone services to a citizen subscriber

81. Changing the conditions for using equipment installed in a communal apartment on the basis of an agreement providing for the individual use of equipment can only be carried out with the consent of a citizen subscriber.

In case of disagreement of the subscriber-citizen, an application from other residents of the communal apartment on the conclusion of the specified agreement is submitted in the general manner.

82. If the agreement provides for the collective use of equipment, a change in the address of the equipment installation is made with the written consent of all co-subscribers.

83. It is not allowed to change the scheme for switching on equipment operating on a separate subscriber line without the written consent of the subscriber.

84. The use of the scheme of paired switching on of equipment is not allowed in the telephone room in which the disabled person registered at this place of residence lives, or in a communal apartment, if the agreement provides for the collective use of equipment.

85. It is not allowed to use the scheme of parallel connection of equipment installed in residential premises located in different buildings (structures) or apartments.

By Decree of the Government of the Russian Federation of July 25, 2007 N 477, paragraph 86 of these Rules was amended

86. An application for changing the tariff plan for paying for local telephone services is submitted by a citizen subscriber no later than 10 days before the end of the calendar month. Subject to the specified deadline for submitting an application, the telecom operator transfers a citizen subscriber to the selected tariff plan from the 1st day of the month following the month in which the application was submitted. If the specified deadline for submitting an application is not met, the transfer to the selected tariff plan is carried out from the 1st day of the 2nd month following the month in which the application was submitted.

87. As equipment operating according to the paired connection scheme, only telephone sets are allowed.

The use of a parallel connection scheme for telephone sets with a paired connection scheme is not allowed.

Telephone sets operating according to the paired switching scheme are installed within the same entrance of a residential building.

Form and procedure for payment for rendered telephone services

88. Payment for local telephone services can be carried out according to the subscription or time-based payment system.

89. The fee for providing access to the local telephone network by the telecom operator is charged once when installing equipment in a non-telephonized room. The tariff for the provision by the telecom operator of access to the local telephone network is set by the telecom operator, unless otherwise provided by the legislation of the Russian Federation.

If the tariffs for the services of this telecom operator are subject to state regulation, at the request of a citizen subscriber, the telecom operator is obliged to provide him with the opportunity to pay for the provision of access to the communication network with an installment plan of at least 6 months with an initial payment of not more than 30 percent of the established fee.

Decree of the Government of the Russian Federation of July 25, 2007 N 477 paragraph 90 of these Rules is set out in a new edition

90. When an amendment is made to the contract regarding the replacement of a subscriber, including in the cases specified in and 129 of these Rules, for providing access to the local telephone network, the telecom operator charges a fee in the amount of not more than 30 percent of the monthly subscription fee established in the tariff plan with a subscriber system of payment for local telephone services.

91. The unit of tariffication of local (if there is a system of time-based accounting for the duration of local telephone connections (hereinafter referred to as time-based accounting), intrazonal, intercity or international telephone connection is established by the telecom operator, but cannot be more than 1 minute. Accounting for the duration of local (with time-based accounting), intrazonal, intercity or international telephone connection is carried out in accordance with the billing unit adopted by the telecom operator.

92. The duration of the telephone connection used to determine the amount of the fee for local (with time-based accounting), as well as for intrazonal, long-distance or international (with automatic connection establishment) telephone connection, is counted from 1 second after the called equipment answers until the end of the call calling or called equipment or equipment replacing the user in his absence. A telephone connection lasting less than 6 seconds is not included in the volume of telephone services provided.

93. The duration of the telephone connection used to determine the amount of the charge for intrazonal, long-distance or international telephone connection (when establishing a telephone connection with the help of a telephonist) is counted from the moment the user specified in the order form answers, or the equipment whose answer signal is equal to the user’s answer , until the calling or called user or the equipment replacing the user in his absence hangs up.

If, when establishing a telephone connection, the telephone operator determines that equipment is installed on the side of the called user that replaces the user in his absence, he is obliged to inform the calling subscriber and (or) user about this. Continuation of the connection establishment is possible only after the consent of the subscriber or user. In this case, the fee for the service is charged based on the actual duration of the telephone connection between the calling subscriber or user and the called user or equipment replacing the user in his absence.

If the subscriber and (or) the user refuses to establish a telephone connection with the equipment that replaces the user in his absence, the fee for the telephone connection is not charged.

By Decree of the Government of the Russian Federation of July 25, 2007 N 477, paragraph 94 of these Rules was amended

94. Tariffs for telephone services, including the tariff used to pay for an incomplete unit of tariffication, are set by the telecom operator, unless otherwise established by the legislation of the Russian Federation.

When determining the cost of a local telephone connection (for time-based accounting), an incomplete billing unit, the size of which is half or more than half of the billing unit, is taken into account as a full billing unit, and an incomplete billing unit, the size of which is less than half of the billing unit, is taken into account as half of the billing unit.

By Decree of the Government of the Russian Federation of July 25, 2007 N 477, paragraph 95 of these Rules was amended

95. Tariffs (tariff plans) for telephone services may be established separately for legal entities, citizens using telephone services for personal, family and household needs, as well as citizens using telephone services for other needs.

The tariff plan may establish differentiated tariffs by time of day, days of the week, weekends and non-working holidays, as well as by the set and volume of telephone services provided.

Tariffs for long-distance and international telephone services may be differentiated depending on the subscriber's choice of a method for accessing these services.

The choice of a tariff plan for paying for local telephone services is carried out by the subscriber independently. Changing the decision on choosing a tariff plan is made in the manner prescribed in paragraph 86 of these Rules. The fee for changing the tariff plan is not charged from the subscriber.

By Decree of the Government of the Russian Federation of July 25, 2007 N 477, paragraph 96 of these Rules was amended

By Decree of the Government of the Russian Federation of February 5, 2007 N 77, paragraph 96 of this Decree was amended

96. The fee for local (with time-based accounting), intrazonal, long-distance or international telephone connection is determined based on its duration, expressed in the number of telephone connection billing units.

A subscriber shall not pay for a telephone connection established as a result of a call by another subscriber, unless the telephone connection is established:

with the help of a telephone operator with payment at the expense of the called user;

using federally-appointed executive power in the field of communication codes for access to telecommunication services;

with a subscriber located outside the territory of the subject of the Russian Federation specified in the decision to allocate a numbering resource to the telecom operator, including the allocated to this subscriber subscriber number, unless otherwise provided by the contract for the provision of communication services.

When charging telephone connections, the duration is not taken into account:

local telephone connections with emergency operational services;

telephone connections when accessing telematic communication services and communication services for data transmission;

telephone connections with free information and reference services, services for ordering intra-zone, long-distance and international telephone connections with the help of a telephonist, as well as with technical support services for subscribers (repair bureau).

97. The equipment, the response signal of which is equal to the response of the called user and serves as the starting point for the duration of the telephone connection in automatic telephone communication, includes:

a) telephone modem;

b) fax machine;

c) equipment with an answering machine function;

d) a telephone set with an automatic caller ID function;

e) office telephone exchange;

e) payphone;

g) other equipment that replaces the user in his absence and provides (or imitates) the exchange of information.

98. Depending on the urgency of the provision of services of intrazonal, intercity or international telephone communication with the help of a telephonist, the following types of tariffs are applied:

a) ordinary;

b) urgent.

The urgent tariff is determined by applying to the ordinary tariff a multiplier set by the telecom operator, which cannot be more than 2.

99. In case of violation of the deadline for providing an urgent intrazonal, intercity or international telephone connection with the help of a telephonist, payment is made at the usual rate with the return to the subscriber and (or) user of the difference in payment, if payment was made in advance at an urgent rate.

100. Payment for an intrazonal, intercity or international telephone connection of the "distress" category, established with the help of a telephonist, is made at an ordinary rate.

101. Payment for local (with time-based accounting), intrazonal, long-distance or international telephone connection is made at the rate in force at the time of the establishment of the corresponding telephone connection.

102. The fee for intrazonal, intercity or international telephone connection established with the help of a telephonist is not charged if it did not take place through no fault of the subscriber and (or) user.

103. Registration of the order form and making changes to it are not subject to payment.

104. If the subscriber and (or) the user, when ordering an intrazonal, intercity or international telephone connection, indicated the wrong subscriber number of the called equipment, then he pays for the established telephone connection in full.

105. International telephone connections provided to a subscriber and (or) user on the territory of the Russian Federation, except for those established with the help of a telephone operator, with payment at the expense of the called person, are paid in the Russian Federation.

106. The basis for billing the subscriber and (or) the user for the provided local (with time-based accounting), intra-zone, long-distance or international telephone connections is the data obtained using the equipment used to account for the volume of telephone services provided.

107. Settlements with a subscriber and (or) user on the territory of the Russian Federation are carried out in Russian rubles.

108. The telephone service payment card contains information encoded in a certain way, used to inform the telecom operator of information about payment for telephone services. The following information is indicated on the telephone service payment card:

a) the name (company name) of the telecom operator that issued this card payment for telephone services;

b) the name of the types of telephone services paid using the telephone service payment card;

c) the amount of the advance payment to the telecom operator, the payment of which is confirmed by the payment card for telephone services;

d) the validity period of the card for payment for telephone services;

e) reference (contact) phones of the telecom operator;

f) rules for using a telephone service payment card;

g) identification number of the payment card for telephone services.

109. The subscriber and (or) the user has the right to apply to the telecom operator for the return of funds deposited by him as an advance.

The telecom operator is obliged to return the unused balance of funds.

110. The billing period for telephone services should not exceed 1 month.

By Decree of the Government of the Russian Federation of July 25, 2007 N 477, paragraph 111 of these Rules was amended

111. The term of payment for telephone services should not be less than 20 days from the date of issue of the invoice. A longer payment period may be specified in the contract.

112. Payment for intrazonal, intercity or international telephone connections provided under an agreement providing for the collective use of equipment is carried out by the person who received these services. If such a person is not identified, telephone services are paid by the subscriber.

113. An invoice issued to a subscriber for telephone services is a settlement document that reflects data on the subscriber's monetary obligations.

114 . The invoice issued to the subscriber for local telephone services contains:

a) details of the telecom operator;

b) details of the subscriber;

c) billing period for which the invoice is issued;

d) the number of the subscriber's personal account (in case of advance payment);

e) data on the total duration of local telephone connections for the billing period (with advance payment);

f) the amount to be paid;

g) the amount of the balance on the personal account (in case of advance payment);

h) invoice date;

i) due date for payment.

Decree of the Government of the Russian Federation of December 29, 2005 N 828 amended paragraph 115 of these Rules

115. An invoice issued to a subscriber for intrazonal and/or long-distance and international telephone services, in addition to the information specified in these Rules (with the exception of subparagraph "e"), must contain:

a) the amount presented for payment for each type of telephone service and each subscriber number;

b) types of telephone services provided;

c) codes of geographically defined numbering zones or codes of geographically undefined numbering zones, the numbering resource of which includes subscriber numbers with which telephone connections have been made;

d) the date of provision of each telephone service;

e) the volume of provision of each telephone service.

By Decree of the Government of the Russian Federation of July 25, 2007 N 477, paragraph 116 of these Rules was amended

116. The telecom operator is obliged to ensure the delivery to the subscriber of an invoice for payment for telephone services within 10 days from the date of issuing this invoice.

At the request of the subscriber, the telecom operator is obliged to detail the invoice, which consists in providing additional information on the rendered telephone services, for which a separate fee may be charged in the amount of not more than 10 percent of the monthly subscription fee established in the tariff plan with the subscriber system of payment for local telephone services.

117. The subscriber and (or) user has the right to demand the return of funds paid for the use of telephone services for the period of inability to use telephone services through no fault of this subscriber and (or) user.

IV. The procedure and conditions for suspension, amendment and termination of the contract

Decree of the Government of the Russian Federation of July 25, 2007 No. N 477 Paragraph 118 of these Rules has been amended

118 . In case of violation by the subscriber of the requirements related to the provision of telephone services and established by the Federal Law "On Communications", these Rules and the agreement, including violation of the terms of payment for the telephone services provided to the subscriber, the telecom operator has the right to suspend the provision of telephone services until the violation is eliminated , notifying the subscriber in writing and using the means of communication of the telecom operator (autoinformer).

If such a violation is not eliminated within 6 months from the date of receipt by the subscriber from the telecom operator of a notice (in writing) of the intention to suspend the provision of telephone services, the telecom operator has the right to unilaterally terminate the contract.

119. The telecom operator has the right to suspend the provision to the subscriber of only those telephone services for which this subscriber has violated the requirements specified in these Rules. At the same time, the telecom operator has the right to suspend the provision to the subscriber of the possibility of a free round-the-clock call of emergency operational services only if the technical and technological features of the communications network of the communication network of this telecom operator do not allow maintaining such an opportunity simultaneously with the suspension of the provision of telephone services to the subscriber.

120. At the written request of the subscriber, the telecom operator is obliged, without termination of the contract:

a) suspend the provision of local telephone services to the subscriber who submitted the application. At the same time, the telecom operator, in accordance with the tariff established for such cases, charges the subscriber for the entire period of time specified in the application;

b) suspend the provision of access to intrazonal, long-distance and international telephone communication services and (or) to the services of information and reference services.

121. At the written request of the subscriber, in the event of leasing (sub-leasing), renting (sub-leasing) telephoned premises, including residential, the operation of the contract may be suspended for the duration of the contract of hiring (sub-leasing), lease (sublease). An agreement may be concluded with the tenant (sub-tenant), tenant (sub-tenant) of the telephoned premises for the duration of the contract of hiring (sub-lease), lease (sub-lease) with the allocation for these purposes of the same subscriber number that was allocated when concluding the contract being suspended.

122. The telecom operator is not entitled to suspend the provision of telephone services to the subscriber in case of non-payment by the subscriber for services provided using telephone services, but not being telephone services.

123. In the event of termination of the contract concluded with the operator of the local telephone network, the fulfillment by this operator of obligations to provide the subscriber with the opportunity to access the telephone services of other telecom operators is terminated.

Decree of the Government of the Russian Federation of July 25, 2007 N 477 paragraph 124 of these Rules is set out in a new edition

124. Changing the agreement concluded in writing, including changing the decision on the choice of a telecom operator providing long-distance and international telephone services (with preliminary selection), a tariff plan for paying for local telephone services and a scheme for switching on terminal (user) equipment, formalized by an additional agreement to the contract.

By Decree of the Government of the Russian Federation of July 25, 2007 N 477, paragraph 125 of these Rules was amended

125. If the introduction of amendments to the contract entailed the need for the telecom operator to perform the relevant work, these works (with the exception of work related to the choice and change by the subscriber of the tariff plan for paying for local telephone services) are subject to payment by the party on whose initiative the changes were made to agreement conditions.

Decree of the Government of the Russian Federation of December 29, 2005 N 828 amended paragraph 126 of these Rules

126 . In case of termination of the subscriber's right to own and use the telephoned premises, the contract with the subscriber is terminated. At the same time, the telecom operator with which the contract is terminated, at the request of the new owner of the specified premises, is obliged to conclude an agreement with the new owner within 30 days.

In the event that family members of the subscriber remain in the telephoned premises, the contract is reissued for one of them with the written consent of other family members registered at the place of residence in this premises.

An application for the conclusion of an agreement may be submitted within 60 days from the date of termination of the agreement specified in this clause. In cases of failure to submit an application within the prescribed period, the telecom operator has the right to dispose of the corresponding subscriber number.

Decree of the Government of the Russian Federation of December 29, 2005 N 828 amended paragraph 127 of these Rules

127. The telecom operator before the expiration of the established Civil Code Russian Federation of the date of acceptance of the inheritance, which includes a telephone room, does not have the right to dispose of the corresponding subscriber number.

The person who accepted the inheritance, within 30 days from the date of entry into the inheritance, has the right to submit to the telecom operator an application for the conclusion of an agreement.

The telecom operator is obliged to conclude an agreement with the heir within 30 days from the date of registration of the application for concluding an agreement.

The heir is obliged to pay the telecom operator the cost of the rendered telephone services for the period before entering into inheritance rights.

If the application is not submitted within the prescribed period, the telecom operator has the right to dispose of the corresponding subscriber number.

The norms specified in these Rules do not apply to the legal relations provided for by this paragraph.

128. With the written consent of the subscriber, an amendment may be made to the contract regarding the indication of a new citizen subscriber in it. In this case, a new subscriber can become:

a) a family member of the subscriber, registered at the place of residence of the subscriber or who is a participant in the common ownership of the telephoned premises;

b) a member of the subscriber's family who is a minor citizen as of the date of change of the contract. At the same time, before reaching the age of 14, the right to file an application to amend the contract on behalf of a minor citizen has his legal representatives.

129. In the event of reorganization or renaming of a subscriber - a legal entity (with the exception of reorganization in the form of spin-off or separation), an amendment may be made to the agreement regarding the indication of the legal successor or the new name of the subscriber - legal entity. In case of reorganization in the form of a spin-off or division, the question of which of the successors should be contracted with is decided in accordance with the separation balance sheet.

V. Procedure for considering claims

130. The subscriber and (or) the user has the right to appeal against the decisions and actions (inaction) of the telecom operator regarding the provision of telephone services.

131. The telecom operator is obliged to have a book of complaints and suggestions and issue it at the first request of the subscriber and (or) user.

132. Consideration of the complaint of the subscriber and (or) user is carried out in the manner established by the legislation of the Russian Federation.

133. In case of non-fulfillment or improper fulfillment by the telecom operator of obligations to provide telephone services, the subscriber and (or) user, before applying to the court, makes a claim to the telecom operator.

134. The claim is presented in writing and is subject to registration on the day it is received by the telecom operator.

Claims on issues related to the refusal to provide telephone services, untimely or improper fulfillment of obligations arising from the contract shall be made within 6 months from the date of provision of telephone services, refusal to provide them or invoicing.

135. The claim shall be accompanied by a copy of the contract or a tear-off coupon of the order form, as well as other documents necessary for considering the claim on the merits, which must contain information about non-fulfillment or improper fulfillment of obligations under the contract, and in the event of a claim for damages - about the fact and the amount of damage caused.

Decree of the Government of the Russian Federation of December 29, 2005 N 828 amended paragraph 136 of these Rules

136. The claim is considered by the telecom operator within a period not exceeding 60 days from the date of registration of the claim.

The telecom operator must inform (in writing) the subscriber and (or) user who submitted the claim about the results of the consideration of the claim.

If the claim was recognized by the telecom operator as justified, the identified deficiencies are subject to elimination within a reasonable time, appointed by the subscriber and (or) user.

In the event that the telecom operator recognizes the requirements of the subscriber and (or) user to reduce the amount of payment for the rendered telephone services, to reimburse the costs of eliminating shortcomings in the work performed on their own or by third parties, as well as to return the amount paid for telephone services and indemnification, caused in connection with the refusal to provide telephone services, if they are justified, they are subject to satisfaction within 10 days from the date the telecom operator decides to satisfy the claim.

If the claim is rejected in whole or in part, or if a response is not received within the time limits established for its consideration, the subscriber and (or) user has the right to file a claim in court.

VI. Responsibility of the parties

137. For non-fulfillment or improper fulfillment of obligations under the contract, the telecom operator shall be liable to the subscriber and (or) user in the following cases:

a) unreasonable refusal to conclude a contract or evasion from its conclusion;

b) violation of the deadlines for providing access to the local telephone network;

c) violation of the terms established in the contract for the provision of telephone services;

d) the provision of not all telephone services specified in the contract;

e) poor-quality provision of telephone services, including as a result of improper maintenance of the communication network;

f) violation of the secrecy of telephone messages;

g) violation of the established restrictions on the dissemination of information about a citizen subscriber that became known to the telecom operator in connection with the execution of the contract.

138. When providing telephone services to a citizen subscriber exclusively for personal, family, household or other needs not related to entrepreneurial activities, the telecom operator is also responsible for failure to provide, incomplete or untimely submission of information related to the provision of telephone services.

139. The telecom operator for non-fulfillment or improper fulfillment of obligations in accordance with the contract bears the following property liability:

a) in case of violation of the terms for providing access to the local telephone network, pay a penalty in the amount of 3 percent of the fee for providing access to the local telephone network for each day of delay until the start of providing access to the telephone network, unless a higher amount of the penalty is specified in contract, but not more than the amount of the specified fee;

b) in case of violation of the established terms for the provision of telephone services, pay a penalty in the amount of 3 percent of the cost

telephone services for each hour of delay up to the beginning of the provision of telephone services, if a higher amount of the penalty is not specified in the contract, but not more than the cost of the telephone service.

140. In case of violation by the telecom operator of the established terms for the provision of telephone services, the subscriber and (or) user has the right to demand full compensation for losses caused to him in connection with the violation of the specified terms.

141. In the event that not all telephone services provided for by the agreement are provided, the subscriber has the right, at his choice:

a) demand a commensurate reduction in the cost of telephone services;

b) cancel the contract.

142. In case of poor-quality provision of telephone services, the subscriber and (or) user has the right to demand, at their choice:

a) gratuitous elimination of deficiencies in the provided telephone service;

b) a corresponding reduction in the cost of a telephone service;

c) reimbursement of expenses incurred by him to eliminate the shortcomings of the provided telephone service on his own or by third parties.

143. In the event that the telecom operator violates the secrecy of telephone messages and the requirements to restrict the dissemination of information about a citizen subscriber that became known to him by virtue of the execution of the contract, the telecom operator, at the request of the subscriber, compensates for the losses caused by these actions, as well as moral damage.

144. In case of non-submission, incomplete or untimely submission of information on the provision of telephone services, the subscriber and (or) user has the right to refuse to fulfill the contract, demand the return of the amount paid for the rendered telephone services and compensation for losses incurred.

145. The subscriber and (or) the user is responsible to the telecom operator in the following cases:

a) non-payment, incomplete or untimely payment for telephone services;

b) non-compliance with the rules of operation of the equipment;

c) non-compliance with the ban on connecting equipment to the subscriber line that does not meet the established requirements.

146. In case of non-payment, incomplete or late payment for telephone services, the subscriber shall pay to the telecom operator a penalty in the amount of 1 percent of the cost of unpaid, incompletely paid or untimely paid telephone services, if a smaller amount is not specified in the contract, for each day of delay up to until the date of repayment of the debt, but not more than the amount payable.

147. If the subscriber fails to comply with the rules for operating the equipment or does not comply with the ban on connecting equipment that does not meet the established requirements to the subscriber line, the telecom operator has the right to apply to the court with a claim for compensation for the losses caused by such actions of the subscriber.

148. The telecom operator shall be released from liability for non-fulfillment or improper fulfillment of obligations under the contract if it proves that their non-fulfillment or improper fulfillment occurred due to force majeure circumstances or through the fault of the other party.

On amendments to the Rules for the provision of local, intrazonal, intercity and international telephone services

The Government of the Russian Federation decides:

1. Approve the attached ones, which are included in the Rules for the provision of local, intrazonal, long-distance and international telephone services, approved by Decree of the Government of the Russian Federation of May 18, 2005 N 310 (Collected Legislation of the Russian Federation, 2005, N 21, Art. 2030; 2006 , N 2, item 195; 2007, N 7, item 898).

2. By December 31, 2009, the Ministry of Information Technologies and Communications of the Russian Federation, together with the Federal Tariff Service and the Federal Antimonopoly Service, shall submit proposals to the Government of the Russian Federation on the issue of establishing the maximum unit for charging local telephone services with time-based accounting for the duration of telephone connections.

Chairman of the Government of the Russian FederationM. Fradkov

Changes , which are included in the Rules for the provision of local, intrazonal, intercity and international telephone services

1. In paragraph twelve of clause 2, the words "zonal telephone communication networks or" shall be deleted.

2. In subparagraph "d" of paragraph 23, the word "zonal," shall be deleted.

3. In the first paragraph of clause 26, after the words "with access to the local telephone network" add the words "or using an additional subscriber number".

4. Paragraph 35 shall be stated as follows:

"35. The telecom operator, within a period not exceeding 1 month from the date of registration of an application for concluding an agreement, shall, in accordance with the application, check whether it is technically possible to provide access to the local telephone network or technically possible to provide telephone services using an additional subscriber number ( hereinafter - technical feasibility).If there is an appropriate technical feasibility, the telecom operator concludes an agreement with the applicant.".

5. In paragraphs 36, 37 and 44:

the words "technically capable of providing access to the local telephone network" shall be replaced by the words "appropriate technical capability".

6. In paragraph 53:

in the sixteenth paragraph, the words "subparagraphs "e" and "h" shall be replaced by the words "subparagraphs "e" - "i";

the seventeenth paragraph shall be stated in the following wording:

"If the subscriber agrees to access the services of intrazonal, long-distance and international telephone communication, by the decision of the subscriber, the contract shall indicate the names of telecom operators providing these telephone services, and the codes for selecting the operator of the long-distance and international telephone network, which is determined by the subscriber to receive long-distance telephone services and international telephony (pre-selection), or the subscriber's decision to select the operator of the long-distance and international telephone network for each call made to receive the corresponding services (selection for each call).".

7. In paragraph 54:

subparagraph "c" after the word "access" shall be supplemented with the words "or additional subscriber number";

in subparagraph "d" the word "system" shall be replaced by the words "tariff plan for".

8. Paragraph 67 shall be stated as follows:

"67. A telecom operator that has received a license to provide long-distance and international telephone services, within a period not exceeding 1 month from the date the Ministry of Information Technologies and Communications of the Russian Federation assigns the selection codes for this telecom operator, is obliged to publish a message in the media about a single period the beginning of the provision by this telecom operator of the relevant communication services in all constituent entities of the Russian Federation and the codes assigned for the selection of this telecom operator. At the same time, the telecom operator ensures such publication in all constituent entities of the Russian Federation.".

9. In paragraph 86:

the words "payment systems for local telephone connections" shall be replaced by the words "tariff plan for paying for local telephone services";

the words "selected payment system" shall be replaced by the words "selected tariff plan".

10. Paragraph 90 shall be stated as follows:

"90. When an amendment is made to the contract regarding the replacement of a subscriber, including in the cases specified in paragraphs 126 and 129 of these Rules, for providing access to the local telephone network, the telecom operator charges a fee in the amount of not more than 30 percent of the monthly subscription fee, set in the tariff plan with the subscriber system of payment for local telephone services.".

11. Paragraph 94 shall be supplemented with the following paragraph:

"When determining the cost of a local telephone connection (with time-based accounting), an incomplete billing unit, the size of which is half or more than half of the billing unit, is taken into account as a full billing unit, and an incomplete billing unit, the size of which is less than half of the billing unit, is taken into account as half of the billing unit .".

12. Paragraph 95 shall be supplemented with the following paragraphs:

"Tariffs for long-distance and international telephone services may be differentiated depending on the subscriber's choice of the method of accessing these services.

13. Paragraph 96 shall be supplemented with the following paragraphs:

"When charging telephone connections, the duration is not taken into account:

local telephone connections with emergency operational services;

telephone connections when accessing telematic communication services and communication services for data transmission;

telephone connections with services of free information and reference services, services for ordering intra-zone, long-distance and international telephone connections with the help of a telephone operator, as well as with technical support services for subscribers (repair bureau).".

14. In paragraph 111:

in the first paragraph:

the words "(except for the subscription fee)" shall be deleted;

the digits "15" shall be replaced by the digits "20";

delete the second paragraph.

15. In paragraph 116:

in the first paragraph, the number "5" shall be replaced by the figures "10";

the second paragraph shall be supplemented with the words "in the amount of not more than 10 percent of the monthly subscription fee established in the tariff plan with the subscriber system of payment for local telephone services.".

16. Paragraph one of clause 118 after the words "by notifying the subscriber about this" shall be supplemented with the words "in writing and using the means of communication of the telecom operator (autoinformer)".

17. Paragraph 124 shall be stated as follows:

"124. Amendment of an agreement concluded in writing, including a change in the decision on the choice of a telecom operator providing long-distance and international telephone communication services (with preliminary selection), a tariff plan for paying for local telephone services and a scheme for switching on terminal (user) equipment , is drawn up by an additional agreement to the contract.".

18. Paragraph 125 after the words "these works" shall be supplemented with the words "(with the exception of works related to the choice and change by the subscriber of the tariff plan for paying for local telephone services)".

In pursuance of the Federal Law "On Communications" and the Law of the Russian Federation "On Protection of Consumer Rights" The Government of the Russian Federation decides:

1. Approve the attached Rules for the provision of local, intrazonal, intercity and international telephone services.

2. Establish that the Rules approved by this Decree shall come into force on July 1, 2005.

3. Recognize as invalid from July 1, 2005: Decree of the Government of the Russian Federation of September 26, 1997 No. 1235 "On approval of the Rules for the provision of telephone services" (Sobraniye Zakonodatelstva Rossiyskoy Federatsii, 1997, No. 40, Art. 4599);

Prime Minister

Russian Federation

M. Fradkov

Rules for the provision of local, intrazonal, intercity and international telephone services

I. General provisions

2. The concepts used in these Rules mean the following:

"subscriber" - a user of telephone services with whom an agreement has been concluded for the provision of telephone services when a subscriber number is allocated for these purposes;

"subscriber line" - a communication line connecting the user (terminal) equipment with the communication node of the local telephone network;

"subscriber number" - a number that uniquely determines (identifies) the subscriber line;

"intrazone telephone connection" - a telephone connection between user (terminal) equipment connected to the local telephone network and located within the territory of the same subject of the Russian Federation, or a telephone connection between user (terminal) equipment connected to the local telephone network , and user (terminal) equipment connected to a mobile network, when the corresponding subscriber of this mobile network is assigned a subscriber number included in the resource of a geographically undefined numbering zone assigned to the same subject of the Russian Federation;

"call" - actions performed by a subscriber or user of telephone services in order to establish a connection of his user (terminal) equipment with the user (terminal) equipment of another subscriber or user of telephone services, and a set of operations generated by these actions in the telecommunication network;

"additional subscriber number" - a number that unambiguously determines (identifies) the hardware and software of the communication center of the local telephone network, allowing forwarding of incoming calls;

"telephone connection billing unit" - the duration of a telephone connection, for the provision of which a subscriber or user of telephone services is charged a fee equal to the tariff established for this type of connection;

"service area of a communication center of a local telephone network" - the territory within which the user (terminal) equipment is connected or can be connected by subscriber lines to the means of communication of the same communication center of the local telephone network;

"service area of the local telephone network of the telecom operator" - a set of service areas of all communication nodes of the local telephone network of the same telecom operator;

"telephone service payment card" - a means that allows the subscriber and (or) user of telephone services to initiate a call by identifying the subscriber and (or) user of telephone services to the telecom operator as a payer in the communication network of the telecom operator;

"telephone network selection code" - a number or a combination of numbers dialed by a subscriber and (or) a user of telephone services to select a zone telephone network or a long-distance and international telephone network;

"major accident on the communication network" - damage to communication facilities or communication lines, leading to the termination of the ability to simultaneously provide telephone services to more than 100 subscribers and (or) requiring more than 4 hours to restore service;

"local telephone connection" - a telephone connection between user (terminal) equipment connected to the local telephone network and located within the territory of the same municipality;

"intercity telephone connection" - a telephone connection between user (terminal) equipment connected to the local telephone network and located within the territory of various constituent entities of the Russian Federation, or a telephone connection between user (terminal) equipment connected to the local telephone network within the territory one subject of the Russian Federation, and user (terminal) equipment connected to a mobile network, when the corresponding subscriber of this mobile network is allocated a subscriber number included in the resource of a geographically undefined numbering zone assigned to another subject of the Russian Federation;

"international telephone connection" - a telephone connection between user (terminal) equipment, when one user (terminal) equipment is connected to the local telephone network and located within the territory of the Russian Federation, and the other user (terminal) equipment is located outside the territory of the Russian Federation, or a telephone connection between the user (terminal) equipment connected to the local telephone network within the territory of the Russian Federation and the user (terminal) equipment connected to the mobile network, when the corresponding subscriber of this mobile network is allocated a subscriber number that is not included in the resource numbering assigned to the Russian Federation;

"user of telephone services" - a person ordering and (or) using telephone services;

"providing access to the local telephone network" - a set of actions of a telecom operator of a local telephone network to form a subscriber line and connect user (terminal) equipment with its help to a communication center of a local telephone network in order to ensure the provision of telephone services to the subscriber;

"providing the possibility of access to telephone services" - the provision by one telecom operator of the possibility of obtaining its subscriber and (or) user of telephone services of telephone services provided by another telecom operator;

"co-subscribers" - citizens living in a communal apartment who authorized one of the residents of this apartment to conclude an agreement on the provision of telephone services, providing for the collective use of user (terminal) equipment;

"tariff plan" - a set of price conditions on which the telecom operator offers to use one or more telephone services;

"telephone connection" - the interaction between communication means established as a result of a call, allowing the subscriber and (or) user of telephone services to transmit and (or) receive voice and (or) non-voice information;

"technical possibility of providing access to the local telephone network" - the simultaneous presence of an unused mounted capacity of the communication center, in the coverage area of which the user (terminal) equipment is requested to connect to the local telephone network, and unused communication lines, allowing the formation of a subscriber communication line between the communication center and this user (terminal) equipment;

"technical possibility of providing telephone services using an additional subscriber number" - the presence of unused communication facilities that allow the telecom operator of the local telephone network to forward incoming calls;

"communication node of the telephone network" - means of communication that perform the functions of switching systems.

4. The telecom operator is obliged to ensure the observance of the secrecy of telephone conversations transmitted over communication networks.

Restriction of the right to secrecy of telephone conversations transmitted over communication networks is allowed only in cases provided for by federal laws.

Information about telephone conversations transmitted over communication networks may be provided only to subscribers or their authorized representatives, unless otherwise provided by federal laws.

Information about the subscriber that became known to the telecom operator by virtue of the execution of the contract for the provision of telephone services (hereinafter referred to as the contract) may be used by the telecom operator to provide reference and other information services or transferred to third parties only with the written consent of this subscriber, except for the cases provided for federal laws.

5. In case of emergency situations of a natural and man-made nature, the telecom operator, in the manner determined by the legislative and other regulatory legal acts of the Russian Federation, is obliged to provide the subscriber and (or) user of the telephone communication services to the entitled subscriber and (or) the user of the telephone communication service on a priority basis, and also has the right to temporarily stop or restrict provision of telephone services.

Categories of officials and citizens who are entitled to benefits in the provision of telephone services are determined by international treaties of the Russian Federation, legislative acts of the Russian Federation and legislative acts of the constituent entities of the Russian Federation.

The obligation to provide equipment to be connected to the subscriber line rests with the subscriber, unless otherwise provided by the contract.

9. Telephone communication services are divided into local, intrazonal, long-distance and international communication services.

a) the fire department;

b) emergency response service;

c) police service;

d) ambulance service;

e) emergency service of the gas network;

f) "Antiterror" service.

14. Paid and free information and reference services are provided in the information and reference service system.

15. The telecom operator providing local telephone services shall provide the following information and reference services free of charge and around the clock:

b) calling the repair bureau of the local telephone network;

c) receiving information about a technical malfunction that prevents the use of telephone services;

d) provision of information related to the provision of universal communication services.

16. The telecom operator providing intrazonal telephone communication services provides the following information and reference services free of charge and around the clock:

17. The telecom operator providing long-distance and international telephone services shall provide the following information and reference services free of charge and around the clock:

b) receiving information about a technical malfunction that prevents the use of telephone services.

18. The list of free information and reference services established by paragraphs 15-17 of these Rules cannot be reduced.

19. The telecom operator independently determines the list and time of provision of paid information and reference services.

20. The telecom operator includes in the telephone directories the following information about the subscribers of its communication network (with their written consent):

a) last name, first name, patronymic and allocated subscriber number (for a citizen subscriber);

b) name (company name), equipment installation address, numbers indicated by the subscriber from among the numbers allocated to this subscriber (for a subscriber - a legal entity).

The telecom operator updates the information placed in telephone directories at least once a year.

21. Several telecom operators can create a unified system of information and reference services, including unified information and reference publications.

22. The telecom operator is obliged to provide the subscriber and (or) user with the information necessary for the conclusion and execution of the contract. The specified information in Russian (if necessary, in other languages) in a clear and accessible form is brought to the attention of the subscriber and (or) user free of charge through the media, information and reference services, as well as at the places where telephone services are provided.

23. Information provided by the telecom operator to the subscriber and (or) user upon conclusion of the contract includes:

a) the name (company name) of the telecom operator, a list of its branches, their location and mode of operation;

c) a list of telephone services, the conditions and procedure for their provision;

d) a list of codes for selecting zonal, intercity and international telephone networks;

e) a list and description of the advantages and limitations in the provision of telephone services;

f) the name and details of regulatory documents that determine the requirements for the quality of telephone services provided;

g) tariffs for telephone services;

h) the procedure, forms and systems of payment for telephone services;

i) the procedure and terms for considering an application for concluding an agreement;

j) the procedure for considering claims of the subscriber and (or) user;

k) a list of equipment that has a document confirming compliance with the established requirements;

l) telephone numbers of information and reference services and repair bureaus;

m) an indication of the places where the subscriber and (or) user can fully familiarize themselves with these Rules;

The telecom operator is obliged, at the request of the subscriber and (or) user, to provide him with additional information related to the provision of telephone services.

II. The procedure and conditions for concluding an agreement

24. Telephone services are provided on the basis of paid contracts.

25. The parties under the contract are a citizen or a legal entity or an individual entrepreneur, on the one hand, and a telecom operator, on the other hand.

26. To conclude an agreement, an application is submitted to the telecom operator, the form of which is established by the telecom operator.

The application is filled in 2 copies and registered by the telecom operator. One copy remains with the telecom operator, the other is handed over to the applicant.

The procedure for registering applications for concluding an agreement is established by the telecom operator.

27. An agreement (agreements) may be concluded with citizens living in a communal apartment, providing for the provision of telephone services with collective and (or) individual use of equipment.

28. An application for the conclusion of an agreement providing for the provision of telephone services with the collective use of equipment is submitted to the telecom operator by a citizen, an authorized representative from each family living in this communal apartment and intending to use telephone services.

The authority of a citizen to file an application is confirmed by a duly executed power of attorney.

29. When submitting an application for concluding an agreement, a citizen presents a document proving his identity.

The representative of the legal entity, when submitting the said application, presents a document confirming his authority (power of attorney or decision on the election of the sole executive body).

30. When submitting an application for concluding an agreement, a citizen submits the following documents to the telecom operator:

a) a copy of a document confirming the right to own or use the premises in which the equipment is installed;

b) written consent of legal representatives (in the case specified in paragraph 26 of these Rules);

c) a power of attorney (in the cases specified in paragraphs 28 and 29 of these Rules).

31. A representative of a legal entity, when submitting an application for concluding an agreement, submits the following documents to the telecom operator:

a) a copy of the certificate of state registration of the legal entity;

32. When submitting an application for concluding an agreement, an individual entrepreneur submits the following documents to the telecom operator:

a) a copy of the certificate of state registration of a citizen as an individual entrepreneur;

b) a copy of the document confirming the right to own or use the premises in which the equipment is installed.

33. The documents specified in paragraphs 30, 31 and 32 of these Rules are stored by the telecom operator.

35. The telecom operator, within a period not exceeding 1 month from the date of registration of an application for concluding an agreement, checks whether it is technically possible to provide access to the local telephone network. If there is such a technical possibility, the telecom operator concludes an agreement with the applicant.

36. If it is not technically possible to provide access to the local telephone network, the application for the conclusion of the contract is taken into account in order to determine the order of conclusion of the contract.

37. The telecom operator, within a period not exceeding 2 months from the date of registration of an application for concluding an agreement, informs (in writing) the applicant about the expected date for concluding an agreement, and if it is not technically possible to provide access to a local telephone network, also about the serial number his statements are in line.

38. An application for concluding an agreement may be re-executed if:

a) changes in the place of residence (location) of the applicant;

b) replacement of the applicant.

The application for the conclusion of the contract is re-executed on the basis of a written request from the applicant, his heir (legal successor) or a person authorized by the applicant.

In the cases specified in this paragraph, the serial number of the reissued application in the queue for concluding an agreement remains the same as that of the reissued (primary) application.

43. An agreement concluded with a citizen is public. The contract is concluded for an indefinite period. At the request of the applicant, a fixed-term contract can be concluded.

44. The telecom operator has the right to refuse to conclude an agreement if it is not technically possible to provide access to the local telephone network.

46. The telecom operator, in the absence of applications for the conclusion of an agreement from other persons requesting the installation of equipment within the service area of the communication center of the local telephone network specified by the applicant, has the right to conclude an agreement with the applicant, providing for the provision of access to the local telephone network and installation of equipment in the premises, where the equipment is already installed.

47. An agreement with an applicant-citizen providing for the installation of equipment in non-residential premises may be concluded subject to the requirements specified in paragraph 46 of these Rules.

48. The agreement is concluded in writing in 2 copies, 1 of which is handed over to the subscriber, or by performing conclusive actions.

Through the implementation of conclusive actions, a fixed-term agreement is concluded for the provision of one-time telephone services using payphones or collective access facilities. This contract is considered concluded from the moment the subscriber and (or) the user makes a call.

In accordance with an agreement concluded by a third party on behalf of and at the expense of the telecom operator, the rights and obligations arise directly from the telecom operator.

50. A telecom operator providing intrazonal and/or long distance and international telephone services cannot refuse to conclude an agreement on the provision of intrazonal and/or long distance and international telephone services, respectively, to a subscriber and/or user of a telecom operator of a local telephone network .

53. An agreement concluded in writing shall specify:

a) the date and place of conclusion of the contract;

b) the name (company name) of the telecom operator;

c) details of the settlement account of the telecom operator;

d) details of the license issued to the communications operator;

e) information about the subscriber (last name, first name, patronymic, date and place of birth, details of an identity document - for a citizen, name (company name) - for a legal entity);

f) address of equipment installation;

g) type (type) of equipment;

h) collective or individual use of equipment;

j) consent (refusal) of the subscriber to use information about him for information and reference services;

k) the address and method of delivery of the bill for the rendered telephone services;

l) rights, duties and responsibilities of the parties;

o) the duration of the contract.

The requirements of subparagraphs "e" and "h" of this paragraph do not apply to an agreement concluded with the allocation of an additional subscriber number for the provision of telephone services.

If the subscriber agrees to access the services of intra-zone, long-distance and international telephone communications, by the decision of the subscriber, the names of telecom operators and the codes for selecting networks of zonal, long-distance and international telephone communications, which are determined by the subscriber for receiving services, respectively, intra-zone, long-distance and international telephone communications, are indicated in the contract (pre-selection), or the subscriber's decision to choose operators of zonal, long-distance and international telephone networks for each call made to receive the corresponding services (selection for each call).

54. The following essential conditions must be indicated in the contract:

a) subscriber number (additional subscriber number);

b) telephone services provided;

c) equipment connection scheme (for an agreement on the provision of local telephone communication services without the use of collective access facilities);

d) system of payment for telephone services;

e) the procedure, terms and form of settlements.

56. When concluding an agreement, the telecom operator is not entitled to impose on the subscriber and (or) user the provision of other services for a fee.

57. The telecom operator is not entitled to condition the provision of certain telephone services by the obligatory provision of other services.

58. An agreement with an applicant - a legal entity cannot be concluded on the terms of the application of the scheme of paired switching on of equipment.

III. The procedure and conditions for the execution of the contract. Rights and obligations of the parties in the performance of the contract

59. The telecom operator is obliged:

a) provide a subscriber and (or) user with telephone services in accordance with the legislative and other regulatory legal acts of the Russian Federation, these Rules, a license and an agreement;

b) eliminate within the established time limits the malfunctions that prevent the use of telephone services;

c) provide a citizen subscriber with the opportunity to choose a payment system for local telephone connections;

d) notify subscribers and (or) users through the mass media about changes in tariffs for telephone services at least 10 days before the introduction of new tariffs;

60. The subscriber is obliged:

a) pay a fee for the telephone services rendered to him and other services provided for in the contract in full and within the terms specified in it;

b) do not connect equipment to the subscriber line that does not have a document confirming compliance with established requirements;

e) follow the rules for operating the equipment.

61. The user is obliged:

a) pay in full the payment to the telecom operator for the telephone services provided to him;

b) comply with the rules established by the telecom operator for the use of payphones and means of collective access.

62. The subscriber and (or) the user has the right:

c) refuse to pay for telephone services provided to him without his consent;

Features of the provision of local telephone services

In case of mass replacement of subscriber numbers, notification of subscribers is carried out through the mass media and using the means of communication of the telecom operator (autoinformer).

64. The replacement of the subscriber number can be made by the telecom operator at the initiative of the subscriber.

66. In order to connect to the subscriber line communication facilities that ensure the simultaneous sharing by 2 telecom operators of 1 subscriber line for the provision of various telephone services, the telecom operator of the local telephone network is obliged to change the scheme for switching on the equipment operating on a separate subscriber line upon receipt from another telecom operator application for such a change, agreed in writing with the subscriber. At the same time, the procedure and conditions for the implementation of such changes are governed by the agreement concluded between these telecom operators.

Features of the provision of services of intrazonal, long-distance and international telephone communication

67. A telecom operator that has received a license (licenses) for the provision of intrazonal and/or long-distance and international telephone services, within a period not exceeding 1 month from the date of receipt of the communication network selection code, is obliged to publish in the mass media a message on the start of the provision of by this telecom operator of the corresponding communication services and the communication network selection code allocated to it. At the same time, the telecom operator providing long-distance and international telephone communication services ensures such publication in all constituent entities of the Russian Federation.

68. Telephone connections for intrazonal, long-distance or international telephone communications can be established automatically or with the help of a telephonist.

With the automatic method of establishing a telephone connection, the subscriber and (or) the user dials a certain sequence of numbers to unambiguously determine (identify) the called equipment.

69. The following telephone connections, established with the help of a telephone operator, are provided in priority order (in descending order):

b) government (state);

c) service;

d) privileged (password);

e) private (ordinary).

The procedure for providing the telephone connections specified in this paragraph is established by the Ministry of Information Technologies and Communications of the Russian Federation.

70. Establishment of telephone connections with the help of a telephonist is provided through an immediate or custom service system.

71. The telephone operator starts establishing a telephone connection immediately after placing an order for an immediate service system.

The deadline for the execution of the order is communicated to the subscriber and (or) the user by the telephone operator when placing an order.

74. The telecom operator, when providing telephone services using a telephonist, has the right to impose restrictions on the duration of connections and the number of orders.

The order can be canceled by the telephone operator at the request of the subscriber and (or) user.

Features of the provision of telephone services using payphones

78. Using payphones, users can make outgoing and receive incoming telephone calls.

79. The telecom operator providing telephone services using payphones, in addition to the information provided for in subparagraphs "a", "b", "c", "g" and "m" of paragraph 23 of these Rules, is obliged to bring to the attention of users information on actions that must be completed in order to receive telephone services, including to gain access to telephone services of other telecom operators.

Information must be placed by the telecom operator in a convenient and accessible form on a payphone, payphone booth or brought to the attention of the user in another way.

Features of the provision of telephone services to a citizen subscriber

In case of disagreement of the subscriber-citizen, an application from other residents of the communal apartment on the conclusion of the specified agreement is submitted in the general manner.

82. If the agreement provides for the collective use of equipment, a change in the address of the equipment installation is made with the written consent of all co-subscribers.

83. It is not allowed to change the scheme for switching on equipment operating on a separate subscriber line without the written consent of the subscriber.

85. It is not allowed to use the scheme of parallel connection of equipment installed in residential premises located in different buildings (structures) or apartments.

86. An application for changing the system of payment for local telephone connections is submitted by a citizen subscriber no later than 10 days before the end of the calendar month. Subject to the specified deadline for submitting an application, the telecom operator transfers a citizen subscriber to the selected payment system from the 1st day of the month following the month in which the application was submitted. If the specified deadline for submitting an application is not observed, the transfer to the selected payment system is carried out from the 1st day of the 2nd month following the month in which the application was submitted.

87. As equipment operating according to the paired connection scheme, only telephone sets are allowed.

The use of a parallel connection scheme for telephone sets with a paired connection scheme is not allowed.

Telephone sets operating according to the paired switching scheme are installed within the same entrance of a residential building.

Form and procedure for payment for rendered telephone services

88. Payment for local telephone services can be carried out according to the subscription or time-based payment system.

90. When an amendment is made to the contract regarding the replacement of a citizen subscriber, as well as in the case specified in paragraph 126 of these Rules, for providing access to the local telephone network, the telecom operator charges a fee in the amount of the monthly subscription fee established for its subscribers using subscriber system of payment for local telephone services.

If the subscriber and (or) the user refuses to establish a telephone connection with the equipment that replaces the user in his absence, the fee for the telephone connection is not charged.

95. Tariffs (tariff plans) for telephone services may be set separately for legal entities, citizens using telephone services for personal, family and household needs, as well as citizens using telephone services for other needs.

The tariff plan may establish differentiated tariffs by time of day, days of the week, weekends and non-working holidays, as well as by the set and volume of telephone services provided.

a) telephone modem;

b) fax machine;

c) equipment with an answering machine function;

d) a telephone set with an automatic caller ID function;

e) office telephone exchange;

e) payphone;

g) other equipment that replaces the user in his absence and provides (or imitates) the exchange of information.

98. Depending on the urgency of the provision of services of intrazonal, intercity or international telephone communication with the help of a telephonist, the following types of tariffs are applied:

a) ordinary;

b) urgent.

The urgent tariff is determined by applying to the ordinary tariff a multiplier set by the telecom operator, which cannot be more than 2.

100. Payment for an intrazonal, intercity or international telephone connection of the "distress" category, established with the help of a telephonist, is made at an ordinary rate.

103. Registration of the order form and making changes to it are not subject to payment.

107. Settlements with a subscriber and (or) user on the territory of the Russian Federation are carried out in Russian rubles.

a) the name (company name) of the telecom operator that issued this payment card for telephone services;

b) the name of the types of telephone services paid using the telephone service payment card;

c) the amount of the advance payment to the telecom operator, the payment of which is confirmed by the payment card for telephone services;

d) the validity period of the card for payment for telephone services;

e) reference (contact) phones of the telecom operator;

f) rules for using a telephone service payment card;

g) identification number of the payment card for telephone services.

109. The subscriber and (or) the user has the right to apply to the telecom operator for the return of funds deposited by him as an advance.

The telecom operator is obliged to return the unused balance of funds.

110. The billing period for telephone services should not exceed 1 month.

111. The term of payment for telephone services (except for the subscription fee) should not be less than 15 days from the date of the invoice. A longer payment period may be specified in the contract.

When paying for telephone services using a subscriber payment system, the payment for the rendered telephone services is made no later than 10 days following the end date of the billing period.

113. An invoice issued to a subscriber for telephone services is a settlement document that reflects data on the subscriber's monetary obligations.

114. The invoice issued to the subscriber for local telephone services contains:

a) details of the telecom operator;

b) details of the subscriber;

c) billing period for which the invoice is issued;

d) the number of the subscriber's personal account (in case of advance payment);

e) data on the total duration of local telephone connections for the billing period (with time-based accounting);

f) the amount to be paid;

g) the amount of the balance on the personal account (in case of advance payment);

h) invoice date;

i) due date for payment.

115. An invoice issued to a subscriber for intrazonal and/or long-distance and international telephone services, in addition to the information specified in paragraph 114 of these Rules, must contain:

a) the amount presented for payment for each type of telephone service and each subscriber number;

b) types of telephone services provided;

d) the date of provision of each telephone service;

e) the volume of provision of each telephone service.

116. The telecom operator is obliged to ensure the delivery to the subscriber of an invoice for payment for telephone services within 5 days from the date of issuing this invoice.

At the request of the subscriber, the telecom operator is obliged to detail the invoice, which consists in providing additional information about the provided telephone services, for which a separate fee may be charged.

IV. The procedure and conditions for suspension, amendment and termination of the contract

118. In case of violation by the subscriber of the requirements related to the provision of telephone services and established by the Federal Law "On Communications", these Rules and the agreement, including violation of the terms of payment for the telephone services provided to the subscriber, the telecom operator has the right to suspend the provision of telephone services until elimination of the violation by notifying the subscriber.

119. The telecom operator has the right to suspend the provision to the subscriber of only those telephone services for which this subscriber has committed violations of the requirements specified in paragraph 118 of these Rules. At the same time, the telecom operator has the right to suspend the provision to the subscriber of the possibility of a free round-the-clock call of emergency operational services only if the technical and technological features of the communications network of the communication network of this telecom operator do not allow maintaining such an opportunity simultaneously with the suspension of the provision of telephone services to the subscriber.

120. At the written request of the subscriber, the telecom operator is obliged, without termination of the contract:

b) suspend the provision of access to intrazonal, long-distance and international telephone communication services and (or) to the services of information and reference services.

124. A change in an agreement concluded in writing, including a change in the way the subscriber chooses a zonal, long-distance and international telephone network, a system for paying for local telephone services and a scheme for switching on equipment, is formalized by an additional agreement to the agreement.

125. If the introduction of amendments to the contract entailed the need for the telecom operator to perform the relevant work, these works are subject to payment by the party on whose initiative the amendments were made to the terms of the contract.

126. In case of termination of the subscriber's right to own and use the telephoned premises, the contract with the subscriber is terminated. At the same time, the telecom operator with which the contract is terminated, at the request of the new owner of the specified premises, is obliged to conclude an agreement with the new owner within 30 days.

127. The telecom operator, before the expiration of the period established by the Civil Code of the Russian Federation for accepting an inheritance, which includes a telephone premise, does not have the right to dispose of the corresponding subscriber number.

The person who accepted the inheritance, within 30 days from the date of entry into the inheritance, is obliged to submit to the telecom operator an application for concluding an agreement.

The telecom operator is obliged to conclude an agreement with the heir within 30 days from the date of registration of the application for concluding an agreement.

The heir is obliged to pay the telecom operator the cost of the rendered telephone services for the period before entering into inheritance rights.

If the application is not submitted within the prescribed period, the telecom operator has the right to dispose of the corresponding subscriber number.

128. With the written consent of the subscriber, an amendment may be made to the contract regarding the indication of a new citizen subscriber in it. In this case, a new subscriber can become:

a) a family member of the subscriber, registered at the place of residence of the subscriber or who is a participant in the common ownership of the telephoned premises;

V. Procedure for considering claims

130. The subscriber and (or) the user has the right to appeal against the decisions and actions (inaction) of the telecom operator regarding the provision of telephone services.

131. The telecom operator is obliged to have a book of complaints and suggestions and issue it at the first request of the subscriber and (or) user.

132. Consideration of the complaint of the subscriber and (or) user is carried out in the manner established by the legislation of the Russian Federation.

134. The claim is presented in writing and is subject to registration on the day it is received by the telecom operator.

136. The claim is considered by the telecom operator within a period not exceeding 60 days from the date of registration of the claim.

The telecom operator must inform (in writing) the subscriber and (or) user who submitted the claim about the results of the consideration of the claim.

If the claim was recognized by the telecom operator as justified, the identified deficiencies are subject to elimination within a reasonable time, appointed by the subscriber and (or) user.

In the event that the telecom operator recognizes the requirements of the subscriber and (or) user to reduce the amount of payment for the rendered telephone services, to reimburse the costs of eliminating shortcomings in the work performed on their own or by third parties, as well as to return the amount paid for telephone services and indemnification, caused in connection with the refusal to provide telephone services, justified they are subject to satisfaction within 10 days from the date of filing a claim.

VI. Responsibility of the parties

137. For non-fulfillment or improper fulfillment of obligations under the contract, the telecom operator shall be liable to the subscriber and (or) user in the following cases:

a) unreasonable refusal to conclude a contract or evasion from its conclusion;

b) violation of the deadlines for providing access to the local telephone network;

c) violation of the terms established in the contract for the provision of telephone services;

d) the provision of not all telephone services specified in the contract;

e) poor-quality provision of telephone services, including as a result of improper maintenance of the communication network;

f) violation of the secrecy of telephone messages;

g) violation of the established restrictions on the dissemination of information about a citizen subscriber that became known to the telecom operator in connection with the execution of the contract.

139. The telecom operator for non-fulfillment or improper fulfillment of obligations in accordance with the contract bears the following property liability:

b) in case of violation of the established terms for the provision of telephone services, pay a penalty in the amount of 3 percent of the cost of telephone services for each hour of delay until the start of the provision of telephone services, if a higher amount of the penalty is not specified in the contract, but not more than the cost of telephone services .