Owners of guest houses

In the Arkhangelsk region

1. Basic concepts

Concept "Rural tourism"Or, as it is also called, "rural green tourism," means rest in a rural manor. The advantage of this type of rest is obvious. First, rural landscape is exotic for the city inhabitant. Clean air, nature - all this greatly contributes good rest and opportunities for an urban resident right health. Secondly, a close acquaintance with the cultural traditions of the region gives us a unique chance to learn deeper about folk traditions and rituals. The village gives the opportunity for both active recreation. It is riding a horse and bicycle, collecting berries and mushrooms, boat riding, fishing. To all positive moments also joins the fact that rest in rural areas is cheap. From a financial point of view, this type of recreation is mutually beneficial for both parties: for a rural resident, this type of service is the opportunity to earn on visits of holidaymakers, and for tourists it costs much cheaper than ordinary resorts and health resorts. In addition to providing housing, the owners of the estate also offer guests of national cuisine, give a rental inventory and gear, can offer local guides, etc.

Thus, this type of tourism is capable of satisfying the wishes of both sides as best. That is, to solve the main problem of the village: to reduce the level of unemployment and provide a healthy rest to the tired citizen.

Guest House - This is a small, often family, hotel company providing short-term residence services, as well as additional services for the organization of leisure guests, food organization, excursion program, etc. Usually these services are an additional character in relation to the main activity of the hosts. guest House.

In the Arkhangelsk region, the system of guest houses is distributed mainly in rural areas having attractive tourist resources.

In the global tourist industry, the rural locale has long taken strong positions. Than more people They learn about the impact of ecology on health, the more popular is the rest in the romantic remote from megalopolises. Rural tourism in Finland, Sweden, Ireland, Hungary, Czechoslovakia, England, Spain, Italy, Lithuania, Latvia is actively developing.

Today, against the background of the decline in agricultural production and the growth of unemployment in the village, the development of rural tourism is particularly important. Thanks to this type of tourism, rural residents will receive an additional source of income, which will positively affect the level of their well-being. These revenues can be directed to the reconstruction of old buildings and the creation of new tourist facilities, the preservation and use of cultural, historical and natural heritage and local traditions of the territory.

Rest in the countryside attracts slowness and certain freedom of rustic life, the possibility of communication with nature, clean air and pristine silence. The one who decided to spend his vacation in the peasant, has the opportunity to fully immerse themselves in the rural atmosphere: walking behind water, harvest the hay, dip potatoes, water the beds. People willingly give money for the opportunity to rest away from the city noise, closer to know the life of the depths of the Russian North.

The main thing in the maintenance of a tourist is hospitality, expressed in friendliness, heartiness, sincere desire to organize a guest vacation in his home. The quality of the receiving party is consisting of attention and meeting the needs of the tourist.

However, in order for the guest to appreciate the rural hospitality, only wealth natural resources Not enough. The owners must make a lot of effort, mastering the culture of life, observing silence, supporting cleanliness in the house and in the adjacent territory, creating comfortable conditions for accommodation for an acceptable price. Additional services are required to organize full-fledged leisure: Bath, hikes for mushrooms and berries, fishing, hunting, horse riding, animal care, national cuisine, etc.

The impression of the country of stay among tourists is connected not only with architectural monuments, works of painting and theatrical creativity, in those who will go to the countryside, they will directly be associated with life. So far, rural tourism in Russia for foreign tourists can be classified as exotic or extreme variety of tourism. But perhaps the decline of the village will help the inhabitants of the depthion to realize that today their well-being directly depends on the development of tourism.

2. Marketing in rural tourism

Knowledge of guests receiving rules, their needs and needs and the ability to satisfy them as quickly as possible and better, becomes necessary to each owner of a rural guest house. Such knowledge gives marketing.

Marketing - View human activityaimed at meeting the needs and needs by exchange. In this case, this is the exchange of services for accommodation in a rural house for money.

There are three key marketing concepts: need the need and request.

Motifs for the choice of rest in the countryside

The lack of funds for relaxing on a fashionable resort established way of recreation in a certain category of people, regardless of wealth of funds (family traditions), the need for recovery in certain climatic conditions recommended by the doctor proximity to nature and the opportunity to spend a lot of time in the forest or on the lake the opportunity to eat environmentally friendly and cheap Products The opportunity to join agricultural works for the sake of pleasure or out of curiosity the possibility of attachment to other culture and customs.

Consumers of TourProducts in a rural house

Families with children Elderly companies of young people people who are fond of sports, active recreation (fishing, hunting).

Waiting for guests from rural tourism

Calm and measured life Clean air, silence, natural products Comfortable living conditions Home atmosphere and food, village bath Proximity to nature (collection of mushrooms, berries, fishing) New impressions, acquaintance with local traditions, expansion of the horizon, etc. Entertainment for children and organized leisure for adults.

Types of organization of rural tourism

Delivery of small apartments and rooms or houses in the countryside accommodation of tourists in a rural home in the family Organization of combined tours, sports and educational, including 3-5 day stay in the rural house Fishing and hunting for living in rural areas.

The main task of the owner of the guest house is to provide this level of services on which it is only capable of. If the owner managed to exceed the expectations of the guest, then it will return again and again.

Soviets for hospitality owners of guest houses

It is necessary:

In order for the resting to feel easily and naturally at home to serve the rest as a special guest and provide him with a little more helpfulness than it may be necessary; know your area offering additional information about local products and crafts, cultural attractions, local legends and events; Show life in the village Proud by your home, old buildings, pets, family.

It is impossible:

create the impression that interest is only the money of the guests; It is necessary to give to the guests that they are provided only to all the best that they receive what they expected for their money, then they will come to the next time to create the impression that you make the guest a favor, allowing you to spend your money to allow the guest to miss you to complain about The weather, the government and everything that we must be unnecessarily refred to responding about neighbors and local residents to be ashamed of anything in the house or on the plot. This is your home!

3. Classification of guest houses

In almost every country where guest rural tourism is developed, guest house classifications have been adopted. For example, in Ireland, the classification of guest houses is divided into categories from 1 * to 4 ****, which is the highest category of guest houses, where half or more numbers refers to the Lux class. In the UK, guest houses are assigned "Diamonds" ("Diamonds"). In Lithuania, the symbol of the guest house is the Stork and the guest house, depending on the criteria adopted, can get from 1 to 4 "storks". In the US, there is a Bed and Breakfast system or abbreviated B & B, which is translated from English as "overnight and breakfast". This is common worldwide formation of tourists in private homes or small hotels.

In accordance with the peculiarities of the guest rural tourism of the Arkhangelsk region, we offer the following classification of guest houses, where the "Bed and Breakfast" classification is taken as a basis:

By types of guest houses (DG) can be divided into:

· DG with family accommodation

· GD with accommodation in a rustic family

· Commercial GD

· GD - vacation in the village

· GD - vacation in the cottage

· GD with accommodation in the apartment.

The classification of guest houses according to the functional parameters and the type of room is provided in Table 1..

Unlike the so-called "house in the village", a city commercial guest house is focused on servicing transit tourists and businessmen who want to get a service with sufficiently high quality for a reasonable price. As a rule, city guest houses are located near the transportation hubs, railway, Airprokes and river ports. This is the main advantage in the competitive struggle for customers.

Accommodation to guests together with the family owner of the guest house in many cases is an additional factor attracting tourists who want to communicate in the family circle. Often, tourists buy products of the subsidiary farm, which expands the range of services of the guest house to the category "House in the village". In the US, the so-called "vacation in the village" are popular, where city residents come to families for recreation. The resort locations are common "vacation in the cottage" and "Accommodation in the apartment". They stop the holidays "savages" or in lessons.

Guest house equipment and equipment must provide enough comfortable and secure customer accommodation.

It is advisable to start set of guest house numbers only with mandatory objects and equipment. It is recommended to fully complete the complete set when the owner of the guest house will take experience and determine the target segment of customers.

Special attention should be paid for the quality and sanitary condition of mandatory equipment and inventory. Bed, floor, doors, windows should not creak. Equipment and inventory should not make unpleasant odors. It is desirable that the guest room is furnished with a harmonious combination of colors and forms of furniture and objects. Excessive luxury is not needed, especially if it contrasts with bad work of the bathroom, lack hot waterlow temperatures in the dwelling. Additional comfort is achieved by installing an air conditioner or fan. The presence of a well-maintained bathroom and water supply in the guest house will be a weighty component in the formation of the cost of services.

Guest home holders are recommended to have several bedding sets and a towel set. When settled, the client receives a set of pure smooth linen without stranger. It is desirable that the bed before the visit of the guests was prepared: the pillowcases are dressed on the pillows, the sheet is turned on under the mattress, a blanket is reflected in the duvet cover (except for hot months, when a duvet cover and blanket are covered separately: the blanket is top on the blanket covering the bed).

In a rural guest house, it is necessary to provide:

• connection;
• emergency lighting, except natural and artificial (lights, candles, batteries, diesel generator);
• cold water supply with a reserve, not less than a day;
• hot water supply (electric heating, heating);
• the ability to use the bath, the shower at least 1 time in 3 days;
• the Internet is increasingly becoming a popular service and will be an additional advantage when choosing a guest house.

The guest house is desirable to provide for the following premises, except for the residential room:

• bathroom with appropriate equipment (lamp, basket, holder);
• room for nutrition or for independent cooking (with appropriate equipment);
• premises (place) for washing and drying clothes (with equipment and inventory);
• wash room (shower, bath);
• room / part of the premises for recreation, viewing TV shows;
• storeroom, wardrobe (place) for storing personal belongings.

• bed (single 80x90cm, double 160x190cm), mattress (thickness of at least 8 cm), Mattress cover, bed linen set;
• bedside tables (chest);
• chair (by the number of living in the room);
• wardrobe (equipped place with shoulder shoulders);
• chandelier on the ceiling or brace over the bed;
• lighting switches at the entrance;
• dense curtains for light insulation;
• grid from mosquitoes or midges (if necessary);
• trash can.

Services for a set of services in a guest house:

• 24-hour reception;
• nutrition services or conditions of preparation;
• harvesting residential room to each visit to tourists, including bed gas stake;
• use of color TV, electric stove and refrigerator, bath (shower) (1 time in 3 days) and first aid kit;
• rental of boats, gear, vehicles services, tourist and excursion services, use by phone, smoking, mangal, etc.
• change of bed linen - not less than 1 time per week, changing the towels at least 1 time in 3 days (or providing a removable set of bed linen and towels);
• Cleaning: Daily current (full cleaning of guest rooms), daily intermediate (deleted garbage from ashtons, from the table, garbage baskets, cleaning bed, bathroom), cleaning after check-out (guestroom is cleaned, the walls are clean, the walls are clean, carpets are removed, Lamps, windows and window frames are clean).

One of the factors to ensure the economic efficiency of the guest house - prepared and experienced staff. The household of the guest house can be managed by personnel from 1 to 3 people depending on the number of places and the intensity of the arrival of customers.

For efficient work Guest House His staff must comply with certain requirements. Unlike the usual hotel, where the work of each employee is strictly regulated, in the guest house, the staff must equally qualitatively perform several types of work.

High demands are presented to the health of the staff of the guest house. The staff of the guest house must have basic knowledge and skills to first-be-faced assistance to a sick or affected customer, on the methods of fire extinguishing and evacuating people in emergency situations.

If the room provided to customers has any features that worsening its consumer properties, they must be prevented in advance. This may be, for example, unrelated nightly noise, independent of the owners of the guest house, the smell of dampness for accommodation on the first floor, etc.

Towels. The number of towels for each client must be at least three. They are stacking in the bathroom, and in its absence - in the head of the bed. A large towel is intended for the body, mean - for legs, small - for hands.

Sleeping place. The bed should be moderate stiffness. The sofa is usually considered a lies of lower quality.

Restroom. The area of \u200b\u200bspecial attention of the owners and guests. In fact, it is a "business card" at home. There should be no smell in the toilet.

Nutrition is an integral part of the maintenance of a guest house. Households of guest houses have an advantage over ordinary hotels in nutrition, since the guest house serves a limited number of guests. At the same time, it is possible to take into account the tastes and desires of each guest separately.

Therefore, it is necessary to remember the following nutritional rules:

• learn the wishes of the guest, whether preferences depend on food from religion, resistance to allergens, etc.;
• inform the guest about their branded home dishes;
• consider in advance with the guest menu.

After the impressions received from visiting attractive places, for any tourist, the second condition of high-quality travel is its own and property safety.

The safety of the guest house is provided by external and internal factors. External factors do not depend on the owners of the guest house. These include the overall political and socio-economic environment of doing business, a quantitative and qualitative crime rate in the country as a whole and the region in particular. There is no such country in which there is absolutely no crime. The predisposition to theft and hooliganism does not depend on nationality, but is determined by the social environment in which he lives in the village.

Internal safety factors are fully dependent on the owners of the guest house. These usually include issues of safe customer accommodation, compliance with sanitary and hygienic requirements in the preparation of food and food purchase, providing local fire and anti-epidemic security in the house, compliance with the safety equipment when using household electrical appliances.

In addition to standard accommodation and nutrition services, the other services provided to customers in the guest house belong to the category of additional, which are necessary to increase competitiveness, etc. The qualitative and quantitative composition of additional services is determined by the owners of guest houses independently depending on the current demand from customers.

Conflict situations may arise in the tourist or hotel business. Tourists are primarily consumers who pay to get a pleasant, most comfortable, interesting and tireless pastime. There are breakfall and conflict situations.

The near-spliced \u200b\u200bsituations are mainly generated by a significant difference between tourist expectations and its specific impressions received from travel and accommodation. For example, the cost of services of the guest house seemed to tourist too high in the absence of necessary domestic and sanitary conditions (no hot water, a cold toilet in the yard, etc.). In this case, the owner of the guest house must reasonably approach the pricing and compliance with the parity of the price-quality guest house. In most cases, experienced owners do not allow the occurrence of near-splicer situations, and in the event that such is trying to solve the problem situation through negotiations or concessions at their own expense Since a small concession to one pick-up client will not bring big losses by the house of the guest house.

Sometimes conflicts arise. In most cases, they are associated with the so-called "difficult" customers, which usually belong to excessively demanding guests. However, in the practice of guest houses, conflict situations happen less frequently than in hotels, since guest house owners refer to guests very carefully.

Territory adjacent to guest housemust be cleared, equipped, have lighting, place for parking vehicles. On the territory there may be an equipped place for recreation outside the house with the relevant equipment (gazebo, mangal, smokehouse, cauldron, tandoor, etc.). Places for outdoor activities and bathing is desirable to designate, examine and as far as possible.

Promotion of guest houses on the market provides for the search for a specific consumer niche. Ideally, this should be not a simple provision of food and overnight, but a complex of services of attractive tourists (including the recreational attractiveness of the area). Each household of the guest house should be competitive, and this is achieved by its specific features, uniqueness. Finding and promoting such features on the tourist market is a difficult task that includes elements of science and art. The owners of the guest house must search and find their exclusive forms of customer attraction. This is the key to their success.

First of all, you need to decide on your potential customers. To do this, you need to answer questions: who are they, what are their social status and, therefore, solvency? Will there be transit travelers or tourists focused on the implementation of environmental tours? The owner of the guest house should explore the potential of its territory, find out the possibilities of visiting specially protected areas, fishing, collecting Diharos.

Effective promotion of guest services is that the potential customer makes a choice in favor of this, and not a different means of accommodation, spending on this minimum time and energy. For customers, good importance is of great importance (mostly transportable, stronger walking). If the guest house is located at a distance from stopping public transport or from the main road, you should take care of the delivery of tourists directly to the place of residence.

Important importance for attracting and retaining customers in a guest house has numerous image factors. In general, they determine the atmosphere of the house, its comfort. It matters the guilty of the hosts, the interior and the non-aggressive color of the interior, order in the yard, the purity of the dwellings and especially the utility rooms.

Another success factor is the consistency of the service. It means that customers are guaranteed to receive an ordered service "No matter what".

The question is that more suitable for living in another city - hotel or guest house - Worried many people forced to visit another city. It is quite natural to save on accommodation, but get a decent level of comfort and the opportunity to fully rest after a hard day. Where is it easier to combine all this?

First of all, you need to figure out in contractions. The format of the average hotel is well-known, and it has not changed fundamentally for many years. This is a large building, divided into many small rooms of various class and providing typical services. The activity is regulated, and they are certified to a certain category, which shows the level of their services, the presence of additional options and the degree of equipment. It all fully corresponds to expectations and you can choose the institution in advance to your taste and wealth. The main disadvantage is a relatively high cost and the presence of many potential opportunities that are in fact few people use.

In the case of all somewhat different. Under this term is understood as a small building in areas with low-rise buildings, offering temporary accommodation services. It is also divided into small numbers, but their number is small and part of the usual hotel services There is no or they are regarded as additional. There is no compulsory certification, although this activity is legal. Guest household owners lead their business officially, pay taxes and are responsible before guests for the quality of service. Their payment documents can be used in business reports to confirm accommodation costs.

AND hotel and guest house They work in the same area, but their service has significant differences. In the second case, there are practically homemade living conditions and a more careful attitude towards each guest. The rooms are more comfortable, and the situation itself is quieter due to fewer neighbors. Minimum additional options and softer legislation allows guest homes to establish a smaller value for comparable comfort.

The main complexity represents the choice of a guest house - a lot may be hidden under this designation. It is desirable, the presence of this institution of his site, which will help estimate interior interior and view of the rooms. It is also necessary when booking to clarify the presence of parking, breakfast and the ability to put clothes in order - this is not available everywhere.

Experience shows that with a successful choice, guest house or it turns out to be much preferable, and many visitors go into the rank of permanent, stopping at the subsequent visits to the city.

Thanks to a more flexible pricing policy, compared to hotel Guest House More profitable if it is planned to stop not for the whole day, but on their part or even for several hours.

With the concept of the guest house, residents of the South are familiar, and it appeared just recently, in the 90s. The guest house has such characteristics, thanks to which the stays are very similar to home. Most often private cottages and guest houses. At the same time, the owner of such a house is either room or the whole house completely. Often the owner lives in the same house, but separately, right up to another floor.

Most guest houses do not have over them state Structures, on the contrary, hotels are just controlled by them. The entire layout of the building, the floors and the number of rooms correspond to the desires of the owner. Most of the number of floors - 2 or 3, and the number of rooms on average 20-30. Surchase areas have a small area, unlike the building itself. But there are also guest houses, where there are pools, playgrounds, recreation area.

To keep the guest house and maintain its guests is much less than maintaining the hotel, which is associated with the lack of special rules and the requirements necessary for its work at the guest house. For example, possession of the guest house does not oblige classifying, coordination and assigning it, depending on the level of service, star. Along with this, guest houses do not have prescribed sanitary and epidemiological requirements. Taxes that are subject to such houses are much lower than those who have challenges. Accordingly, the cost of relaxation in the guest house is much less than in the hotel.

Vacationers in such houses customers very often come with the whole family. Guest houses are common in many areas of Big Sochi, but directly in the city more hotels.

As for the level of service, then in modern guest houses it is not inferior to the level of the hotel, often even surpassing it. Profit received from business is used by the owner to improve, improve internal and external view Guest House, compared to competitors. Most guest houses have everything you need to ensure that the rest of the youngest customers can be comfortable: children's furniture and strollers are a constant attribute in such houses.

\u003e Creating a guest house

Guest House "Silver Age"

Guest House "Silver Age" is located in the center ancient City Vladimir, very close to the golden gate. Guest House "Silver Age" offers its guests a truly spacious and at the same time cozy and homemade accommodation. Guest House "Silver Age" - this big housein which it is very cozy and comfortable to relax from close and secrets hotel rooms.

Guest house "Silver Age" provides an opportunity to avoid unwanted contacts with other guests, because you take it entirely!

Guest House "Silver Age" eliminates its guests from the inevitable and sometimes incorrectly intrusive service: only comfort, freedom and silence.

Location

Location In the center of the center makes the Guest House "Silver Age" a very convenient place for a truly complete rest, and also allows you to perform tireless bars in all historical sights. At the same time, there is a large green area on the territory of the guest house, the own barbecue area, where you can fully rest after a difficult day.

Room Foundation

Two-storey guest house "Silver Age" - a magnificent building with a terrace, which can accommodate from seven to ten people with convenience.

A comfortable wicker furniture is installed on the spacious terrace, as well as the original fireplace, on which in the bad weather you can even organize the preparation of kebabs.

The first floor is occupied by a living room, a dining room and a dressing room.

The living room houses upholstered furniture, a library, a TV with the possibility of receiving up to 50 channels and its own rich filmket, as well as for connoisseurs of pleasure, real hookahs. The sofa can be decomposed if necessary - these are two full bedrooms.

The dining room is equipped with everything necessary for the modern hostess, ranging from the refrigerator and ending the dishwasher. Bathrooms can comfortably accommodate 10 guests.

On the second floor there are three bedrooms and a shower room.

The first bedroom is designed to relax spouses, in the second can accommodate a family of three, after all, in addition to a double sofa, there is also a semi-liter. The third bedroom is also equipped with a double sofa.

In the basement of the Silver Age, the Guest House "Silver Age" offers its guests a wood bath with a steam room, in which four people, a shower and a relaxation room equipped with comfortable wicker furniture can be accommodated. All bath accessories, ranging from sheets, towels and caps and ending with brooms and aromatic oils for steam room, are already present.

Guest House "Silver Age" offers its guests a private, equipped with the latest technology, kitchen. At the request of the guests, you can prepare yourself, and you can use the contents of the refrigerator, where you can always find eggs, yogurts, cheese and meat slices, juices and other products suitable for easy breakfast. In addition, in the city center, a sufficient number of a wide variety of cafes and restaurants, where even the most demanding gourmets will be able to satisfy their requests.

Additional services

Guest House "Silver Age" offers its guests to spend time in a real Russian wood-based bath, which is located in the ground floor of the house. There is a steam room, in which four people can be bathed at the same time, a shower, as well as a rest room. The cost of visiting the bath is 2.000 rubles per day. At the same time, the time you spend in the bath is not regulated. This amount includes all bath accessories, ranging from towels and ending with brooms and aromatic oils.

Guest House "Silver Age" has its own parking, which is very convenient for those guests that arrive on their own vehicles.

Price list for accommodation

Every house in a guest film is an axiom from the very moment, one of the most famous Dachniks was settled in the film - Levitan. Each house, regardless of living space, is able to adopt and place guests in accordance with the traditions of the film hospitality. But these are not always traditionally in accordance with sanitary standards, rules and even tax legislation. This is their advantages, and in the same weaknesses in front of various inspection and controlling instances. "The Flest Bulletin" offers practical guide On the opening of a guest house, which may serve the service and those who receive guests, but did not make up their relationship with the state properly. To open a guest house, two initially important components are necessary: \u200b\u200b1. The applicant has sufficient investment capabilities; 2. He is a hospitable owner.

The first steps

1. Make an action plan and cost estimates. In the estimate, turn on, except others, such sections:

- registration of legal documents (certificate of state registration as an individual entrepreneur; documents confirming your ownership of the house, land plot and other);

- purchase (or construction) or repair of an existing home;

- obtaining expert opinions (Rospotrebnadzor, Mrs.);

- acquisition of furniture, household appliances, plumbing, linen (bed and table), interior parts, dishes, means for her wash, etc.

Get yourself useful dating in the environment of verifier instances. There will be willingly prompt and consult by the most complex issues Our hard legislation. In their expenditures, consider: buying a cash register, the content of personnel, elevated utility payments, tax deductions.

Commenting on initial costs co-owned house-hotel "Volga-Volga" Anastasia Gulina noted:

- Tax deductions depend on the size of the guest house. If everything is officially executed, then its owner will pay no more than 25-30 thousand rubles every month.

2. It is necessary to register as an individual entrepreneur. Licensing of hotel business in Russia is canceled.

- The need to regularly hand over the declarations to the tax inspectorate and keep accounting. In the official management of the hotel business, there are also its advantages - continues Anastasia. - Registered entrepreneurs have the opportunity to conduct non-cash calculations and establish the terminal on receiving payments, which is now in demand. In addition, various agencies prefer to deal with business people operating openly.

3. Spend a marketing research (turn on the analysis of the competitive environment, monitoring the area) and determine the best location of your guest house, for how many rooms and man you want to make it. As a rule, no more than 5-10 rooms arrange in guest houses. Swimming rooms are in great demand. More than four rooms exclude rooms. In addition to the cozy room overlooking the Volga, hospitality provides for a treat. With this, it is extremely difficult if you follow the letter of the law. Baru or restaurant with a guest house is a license to trade alcohol.

Consulting us on this issue sergey Vinogradov, Governing Restaurant called the following numbers. License for alcohol trade in the bar or restaurant costs 40 thousand rubles. The lease agreement for a period of at least a year is needed (about 15 thousand), an agreement for sanitary services (just less than 50 thousand rubles per year). Be sure to need an agreement for disinsection and dedication (fighting insects and rodents). It will cost inexpensively - 162 rubles a month. Well, further - contracts for garbage collection and disposal of luminescent lamps. But these are small numbers in comparison with the margin of alcoholic beverages, which should be available in the catering establishment. This stock is estimated in the amount of from 200 to 250 thousand rubles.

Construction or acquisition of the house

4. Buy or build a house.

If you have a ready-made structure, this is a great advantage - costs will be significantly smaller. It will be necessary to complete, repair it in accordance with the goals.

If you buy a house, you will also have to bring it to mind - to create amenities for accommodation.

5. Remember that residential housewhich the hosts are planned under the guest, there is a number of requirements in accordance with the construction regulations and rules (SNiP), departmental construction regulations (ENV), sanitary standards and rules (SanPiN).

6. Take advantage of the services of an experienced architect. Otherwise, you risk to face either ineffective use of areas (instead of two double rooms created one, but expensive), or with displeasure of guests (the smell of food from the kitchen in public areas, contemplation of unpleasant species and more).

7. Use the designer services. He knows important details: what decoration Materials Most suitable for public places. Is it appropriate to the diversity of the room's interior in the same house. What is fraught with a light carpet around the bed. Should I give preference to linen curtains and so on, and so on.

8. Check on legal issues. You need to get: documents confirming your ownership of the building and land; Conclusion of Rospotrebnadzor on the compliance of the house sanitary-epidemiological norms; Conclusion of Mrs. for Compliance Object fireless requirements. Sergey Orachev, Deputy Director of DSK Invest + (Ivanovo), Speaks about contacts with verifying bodies:

- As for ensuring the activities of the Guest House "ITIL", here we mainly contact the tax inspectorate and the administration of the film. Once every six months deduct the land tax and monthly - a single tax on imputed income and a salary tax. While the content of the guest house "ITIL" costs our company at a loss. The main reason is the high heating costs. Judge for yourself, with a monthly turnover, at best, 200,000 rubles (a month for a month does not have, and there are no 100,000 rubles) we have about 150,000 goes on the diesel fuel, depending on frosts, and even a good amount - on Salary of employees, taxes and utility payments. For more than two years, we have been engaged in the gasification of the Guest House "ITIL". In principle, it's all ready for starting gas, the gas pipe has been laid a year and a half ago. It is good that in this matter we have found understanding and assistance in the person of the head of the administration of the Fleet T.N. Bebina.

Arrangement of residential area

After the house is ready, do it with decor and filling.

9. Purchase the necessary furniture. In the accommodation for housing (it is necessary to have a window opening or window) must be a bed (sizes of a single bed - at least 80 × 190 cm, double - at least 140 × 190 cm) with bedding and towel, table, chairs (by number of guests), Wardrobe or bedside tables, wardrobe or hanger for outerwear, mirror, table lamp or lamp.

10. Install the required household appliances (split-system, TV, etc.). On the floor it is desirable to lay tracks or carpet.

11. Conduct the kitchen. Fill it not only the most necessary (washing, stove, table kitchen, dining table, chairs, refrigerator, cabinets), but also small details - dishes, tools, tools for washing, and so on. Well, if guests are given the opportunity to prepare food indoors without a common passage. If you plan to organize an additional power system, then consider the location of the dining room. It can be equipped in the kitchen and in the garden, but perfect when the dining room is autonomous from the shared kitchen.

12. Think up the arrangement of the toilet and soul. This room must have good ventilation.

13. Pick up the staff. It is necessary to include: Manager, Administrator (provides booking and selling rooms, calculations with guests, answers to phone calls, guests), chefs (if you decide to provide guests with food), maid, technical staff (repair life support systems: Plumbing, power grid, computer communication, etc.). But it is possible that you can take part of the responsibilities. For example, administrator or maid.

- With experienced personnel, you will successfully overcome the risks and reefs of the first years of staying in the hotel services market. And vice versa, the involvement of non-professionals can be ruined for a long time to spoil the guest house reputation, – it is divided with the "Plux Bulletin" own experience Anastasia.

Important! The owners of the guest house and his staff should have a sanitary book.

14. Take care of the presence of stable communication and the Internet. The absence of Wi-Fi can reduce every effort. However, not every guest house in the film has such a luxury as the Internet is bad with this in the film.

15. Provide a parking place for cars. It is advisable to build a canopy for parking.

16. Another important addition, which is very difficult to perform in the film: Keep an entrance to the guest house - so that there is no puddle, snow drifts and snowdrifts.

17. Think over the possibility of providing transport services. Attention! If the driver has a passenger transportation license, he is responsible for the security of passengers, if there is no-owner of the guest house. 21. Improve the ability to provide excursion services. By the way, they are certified! If you do not well speak good knowledge about the sights of the film, refer to experienced guides of the Plux Museums.

22. Ensure common areas (dining room, hall) or rooms with fresh print products, newspapers or logs. And in good way!